Network Engineer V

Senior Voice Engineer
Location : 201 Isabella Street, Arconic Non Op Pittsburgh, PA 15212
Duration : 12 Months

Job Title:
The senior voice engineer will be responsible for the design, implementation, and ongoing management of the voice system. The system includes currently 2 cisco call manager clusters, Cisco Emergency Responder, and Unity voicemail systems globally.
This role will ensure maximum uptime is achieved of the voice system for our end users (customers). Reliability is crucial. They will architect and configure with security in mind, maintaing vendors best practices. The ideal candidate will have high attention for customer service. They will also work closely with LAN and WAN teams to optimize performance of the VOIP systems. They will work with vendors to open, troubleshoot and achieve a final resolution of tickets in a timely manner.
Provide high level support for voice issues, working with tier 1 techs to troubleshoot and resolve tickets.
Follow change management procedures to mitigate production outages.
Monitor VOIP systems and be proactive of mitigating issues before the become widespread. Implementing and maintaing a DR plan.
Engage in projects and achieve completion in the required timeframe.

Skills:
In depth knowledge of Cisco voice products
5 years designing/Implementing/troubleshooting with Cisco Call Manager
5 years working with Cisco Voice Gateways, Analog routers, CUBE's, other Client's
SIP trunking with 3rd party service providers
Execellent communication skills
Ability to work independently and with various IT teams
Ability to guide and mentor lower tier technicians
Required to build BOM for replacement equipment
Create/maintain Microsoft Visios for network diagrams, call flows, Auto Attendants
Time Management
Availability to work off hours for upgrades, maintenance, etc

Bachelors degree is required.
CCNP Collaboration is preferred.
5 years Design and Implementing Cisco voice environments

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