What are the responsibilities and job description for the Customer Care Technician position at Talk To Me Technologies LLC?
As a Customer Care Technician, you’ll learn about our exclusive line of speech-generating devices so you can work through repairs on client devices while communicating with the client, their family, and our vendors.
- You will provide high quality customer support to clients and their families when a device repair is needed.
- You will connect with the client’s team as well as members of our ttmt360 team, so they know what's happening throughout the repair process.
- Your attention to detail will make it so each client gets their device back functioning perfectly, in a timely fashion.
- Your day-to-day supplies include hand tools and other small equipment to work through repairs and stock our device and accessory inventory.
Our Manufacturing & Shipping Teams are unique groups of hard-working individuals focused on getting each client their voice. Together they collaborate to solve problems, tell some fun jokes, and provide a casual, fun work environment. Unlike other manufacturing and shipping roles, our team does not operate heavy equipment or work in a warehouse. We operate in an office setting, each person working both at their desk with their laptop and the designated workspaces where our devices come together.
If you have an eye for detail, are open to working hands-on with technology, and are looking for a causal, engaging team, look no further.
Apply today by sending your resume and cover letter Attention: Mitch Wolff, Director of Repairs
Key Skills for this Position:
- Familiarity with personal computers.
- Top notch customer service skills.
- Attention to detail and craftsmanship.
- Ability to follow detailed instructions, processes, and procedures.
Training will be provided!
What We Offer:
Our benefits and culture are focused on providing a work/life integration to best support our team. The benefits offered for this role include:
- Fixed starting salary of $40,000
- Work hours are 8:00 - 4:30 M-F for training, flexible scheduling after training!
- 401k Plan with 3% Employer Contribution
- Generous Paid Time Off - 23 days annually (prorated first year)
- 10 Paid Holidays including a Floating Holiday
- Paid Parental, Adoption, & Foster Care Leave
- Comprehensive Benefits Package - Including Medical, Dental, Vision, & Company Provided Life Insurance
- Voluntary Dependent Care Account & Flex Spending Account
- Voluntary Life Insurance & Disability Insurance Coverages
- Supportive & Collaborative Culture
- Annual performance-based merit increases exceeding national average
- Growing Company with Internal Opportunities
- Training and Education Provided including Professional and Personal Wellness
- Community Involvement
What We Do:
Talk To Me Technologies is a leading provider of Alternative and Augmentative Communication (AAC) Devices, training, and support. Together, we provide a voice for those affected by the communication and physical challenges of autism, ALS, cerebral palsy, Down syndrome, stroke and many other similar conditions.
Salary : $40,000