Core Values & Expectations: - Treat all other co-workers with dignity and respect regardless of position.
- Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
- Always be honest. Admit mistakes, learn from mistakes, and move forward.
- Demonstrate an ability to accept constructive criticism and guidance from supervisors.
- Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
- When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Major Responsibilities/Activities: - Responsible for all bike patrol equipment.
- Reports all violations of policies & procedures by any personnel of this department and any other casino personnel, to their immediate supervisor.
- Responsible for the reporting and handling of all incidents occurring on the property.
- Ensures the facilities perimeter is secure including building and storage areas.
- Ensures the safety and well-being of the public and employees while on the outer perimeter of the establishment.
- This position is responsible for maintaining a clean, safe and enjoyable environment.
- Communicates information to other supervisory personnel regarding all incidents on the outer perimeter.
- Responsible for remaining within the boundaries of the Santa Ana Star Casino property.
Other duties as assigned or required Minimum Requirements: - Preference is given to qualified Santa Ana Tribal Members.
- High School Diploma or GED.
- The ability to communicate and correspond clearly and effectively.
- The ability to conduct such emergency action to safeguard both the facility and/or any person while on perimeter duty.
- Able to pass 90 working day probation in this position.
- The ability to pass a physical agility test and 1.5 mile run in the required time limits.
- The ability to pass a bike patrol training course.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
- All employees are required to proficiently use a smartphone for company applications, email, and text.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Maintains a strict level of confidentiality regarding company information.
- Must have strong verbal and written communication skills.
- Strong organizational skills.
- Proven ability to provide outstanding customer service.
- Must have excellent problem-solving abilities.
- Must be a detail oriented, organized individual with the ability to multi-task.
- Must be able to work in a fast-paced environment.
- Must be able to deal with stressful situations in a professional manner.
- Must be a Team Player.
- Proven ability to handle conflict situations.
Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talks and hear.
- Must be able to lift up to 25lbs.
- Must be able to work in inclement weather.
- Must be able to work various hours including weekends and holidays.
- Must present self in a well-groomed, professional appearance.
- Must be able to work at a fast pace.
- Must be able to handle stress effectively.
- Must be able to work in inclement weather.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used - Smartphones, computers, timeclocks, and all other equipment assigned to the position.
- Computer
- All traditional office equipment
- MSDS sheets
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.
- The noise level in the work environment is usually loud. Employee will be exposed to inclement weather and a second-hand smoke-filled environment. Chemical use such as cleaning supplies and other solvents may create exposure to those items.
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