What are the responsibilities and job description for the Contact Center Agent - Part Time position at Tampa Bay Federal Credit Union?
As a part time Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming/outgoing calls, fax, email, and written correspondence. Support a sales and service environment in conjunction with the Credit Unions values and goals. Perform a variety of Call Center customer support tasks that contributes to an efficient operation and growth of TBFCU business goals. A Contact Center Agent provides quality customer service & support to members and assures confidentiality and privacy of member data.
Contact Center Agent Job Responsibilities:
- Handles a high volume of inbound and outbound calls
- Assist members with a variety of transactions by telephone, fax, email and text that include, but are not limited to processing loan payments, transfers, access to online banking, research and account maintenance
- Refers product and service information to members in helpful, professional manner in an effort to deepen member relationships and achieving their financial goals
- Have in-depth knowledge and understanding of products and services provided by the Credit Union and affiliates to ensure accurate information is being provided to members
- Ensure member and customer satisfaction by being patient and offering a pleasant interaction at all times, while trying to meet or exceed expectations
- Maintains awareness of calls waiting
- Exercise some independent judgment
Contact Center Agent Experience:
- Six months to two years of similar or related experience in customer service, including time spent in preparatory positions
- Call center experience preferred
- Customer service experience preferred
- Bilingual preferred (English/Spanish)
Contact Center Agent Education:
- High School education or GED required
- Some college preferred