Case Manager

Department: Program and Property Services

Reports To: Case Management Programs Manager

Summary

Performs administrative and social work of considerable difficulty related to the assessment and delivery of supportive or medical services to meet the needs of residents while promoting their physical and economical welfare.

Essential Job Functions

• Learn and adhere to Tampa Housing Authority’s Policies and Procedures as outlined, as well as the HUD operating guidelines related to relocation and special projects related to relocation and displacement. Be knowledgeable of changes as instructed by supervisor, local, state or federal partner(s).
• Case Management Services – Develop and coordinate all functions associated with the Department of Program and Property Services case management services and other assigned duties. These will also, entail conducting screenings, assessments, development of plan of action according to the family needs, case plans, monitor and evaluate program services and the integration into case plans. The program services and case management process should be factored into the below list of categories:
• Identify the case management processes that are necessary to determine the assessment of needs, the development of case plans, and plan of actions to assure the integration into case plans.
• Responsible for conducting the appropriate screenings involving families, youth, seniors and persons with disabilities as needed that assess and update families’ eligibility to receive other community services or resources.
• Attend weekly staff meetings to receive coaching and counseling to involve program services and quality assurance of related areas; of education, employability skills, credit counseling/financial literacy, and self-improvement workshops in order to identify needs and barriers to self-sufficiency.
• Maintain maintenance of case files into the ETO database documenting case management and assistance data, and client eligibility use of community services and resources.
• Complete all appropriate documents, and record casework activities completed on a daily basis as required to be updated into ETO.
• Maintain up to date files on families, youth, seniors and persons with disabilities to include; health information, physical impairments, limitations, physician, next of kin, activity participation, etc.
• Maintain a continuum of care for families, youth, seniors, and persons with disabilities in conjunction with community providers as needed.
• Supportive Services – Maintain all functions associated with providing supportive services to families, youth, seniors, and persons with disabilities and clients that are referred from other PPS case management staff. This will include coordinating the distribution of informational materials pertaining to program services, family counseling and treatment to all individuals in the caseload.
• Marketing and Outreach Activities – Assist with the development and implementation of the marketing campaign outlining program and supportive services to relocated families, youth, seniors and persons with disabilities to include relocated residents participating in THA’s Section 8 Program. This will entail establishing a rapport with community providers for supportive services.
• Recruitment Efforts – Assist with the development and implementation of recruitment strategies, which will specifically target families, youth, seniors, and persons with disabilities assigned through relocation to public and private properties, and the Section 8 Program. Engage program participants through workshops, meetings, advertisements, direct mail and other marketing campaigns for participation.
• Workshops and Seminars – Assist with the development and coordination of workshops/seminars and health/social service fairs involving families, youth, seniors, and persons with disabilities to forge linkages to community resources.
• Maintain case management requirements in accordance with the governing entity through case management services, home visits, and scheduled audits in accordance with HUD.
• Network and coordinate activities with a wide variety of area providers and community resources.
• Participate in the special events planning and implementation of service fairs and special projects.
• Organize and direct a comprehensive case management plan to provide self-sufficiency programs families, youth, seniors, and persons with disabilities.
• Organize and direct an on-going program of activities, services and opportunities for programs involving families, youth, seniors and persons with disabilities.
• Communicate with supervisor, co-workers, residents, community providers, and general public in a courteous and professional manner.
• Coordinate case management services with associated program functions, in conjunction with the department’s overall scope of services with efficient and effective work methods and procedures.
• Define problems, collect data, establish facts, and draw valid conclusions as required.
• Attend any required training session(s) to increase in knowledge and to improve skills and abilities.
• Complete any special case assignments as instructed by supervisor and in coordination with community resources.
• Maintain guidelines of program compliance and other department deadlines.
• Download daily/weekly case management activities into the ETO database for timely submissions regarding THA Board Reports and other reporting requirements.

Knowledge, Skills, and Abilities

• Knowledge of the principles and practices of case management services, youth development and crisis intervention
• Knowledge of principles and practices associated with career counseling, planning and development, job placement, retention and supportive services
• Knowledge of HUD and organizational regulations, policies, and procedures
• Knowledge of basic office equipment, including computer, fax, telephone, copier, etc.
• Knowledge of the organizations and agencies in the area that provide services utilized by clients
• Knowledge of the principles of oral and written communication
• Ability to counsel with low income families regarding self-sufficiency, planning, follow-through
• Ability to understand and follow oral and written instructions
• Ability to read, understand, and apply HUD and organizational rules, policies, procedures, and instructions
• Ability to organize and present workshops and training sessions addressing families, seniors, and persons with disabilities.
• Ability to accurately analyze progress toward achieving goals and motivate continued progress
• Ability to establish and maintain effective working relationships with the public, residents, and other employees
• Ability to establish and maintain a network of contacts to assist in providing services to clients
• Ability to interact with clients and agencies in obtaining and providing information in a polite and efficient manner, both in person, and on the telephone
• Ability to use sound judgment in order to make decisions in accordance with established procedures and guidelines
• Ability to work independently and as a team player
• Skilled in analyzing situations in order to identify problems and offer possible solutions
• Skill in communicating orally with clients and agencies in order to obtain and provide information
• Skill in dealing with people in a polite and diplomatic manner

Minimum Qualifications

• Requires a Bachelor’s Degree in Social Science, Education, Early Childhood Education or closely related field.
• Requires two (2) years of experience in social services, human services, case management or social work; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
• Requires Level II Background Clearance.

Other: Valid Florida Driver’s License Insurable under the agency’s insurance policy

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification established by THA. All incumbents may not perform all of the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.