What are the responsibilities and job description for the Express Service Advisor position at Tansky Sawmill Toyota?
Tansky Sawmill Toyota is ready to invest in your future! We offer one of the most competitive compensation packages in the area. Come join our winning team!
What We Offer:
- Health & dental insurance options
- 401k program
- Paid training
Responsibilities:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
Qualifications:
- High School Diploma or equivalent.
- Valid CDL
- Accredited training in service advisor skills, customer satisfaction and quality control.
- Automotive service advisor experience.
- Ability to read, write and speak English fluently.
- Ability to concentrate and accomplish tasks despite interruptions.
- Ability to perform a variety of tasks simultaneously.
- Proficient use of computers/business machines