Server - Rhoda's

Job Overview:

To maintain the highest, professional standard of guest services having to keep up with a high-volume restaurant. As a key part of our front-of-the-house team, you will act as our service ambassador, ensuring every guest expectation is met and every experience is a positive one.

To strictly follow the terms of safety that are used under the Food and Beverage addendum and apply them to all serving requirements. To complete any and all tasks in order to provide exceptional service and experiences to our coworkers and guests.

Candidate must have responsible vendor card available at http://www.waytoserve.org/ prior to hire.

This job description is intended to be a broad description of duties. You will be expected to carry-out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:

• Reliable attendance on all scheduled work days.
• Warm and welcoming attitude
• Wine service knowledge
• Menu knowledge
• Perform cleaning tasks as needed for daily operations
• Must actively listen, understand, communicate, and be present with guest interactions.
• Ability to upsell, cross-sell, and top-sell down with food & beverage suggestive sales techniques.
• Multi-tasking ability with in a very busy restaurant environment
• Team player
• Performs additional responsibilities, although not detailed, as requested by Chef’s or FOH F&B Managers/Supervisors at any time.
• Assist in the execution of any food and beverage special events and catering.

Personal Skills

• Strong personal character and commitment to Taos Ski Valley, Inc.’s Commitment and Passions.
• Ability to gracefully and humbly accept criticism and opportunities for growth.
• Ability to stay positive, focused, and constructive when faced with set-backs, challenges and while working in an ever-changing environment.

• Provides a guest experience that exceeds the guest’s expectations.

Qualifications & Knowledge

• Demonstrate excellent customer service skills.
• Experience using ALOHA point-of-sale is preferred but not required.
• Previous serving experience in a high-volume restaurant/bar required.
• Ability to prioritize and perform multiple functions simultaneously in a high-pressure environment.
• Demonstrates experience in appropriately handling complaints and resolving grievances to ensure guest satisfaction.
• Ability to arrive at work at scheduled time and stay until scheduled end time.
• Ability to review financial information for accuracy and identify problem areas.
• Fluent in written & verbal English, additional language skills preferred.
• Must already have or be willing to complete the New Mexico Food Handlers Certification https://www.servsafe.com/access/ss/Catalog/ProductList/214
• Must be at least 19 years of age or older and must already have or be willing to complete the New Mexico Alcohol Server Permit prior to hire http://www.waytoserve.org/.
• Ability to work a flexible schedule including weekends, holidays and evenings.

Work Environment:

Must be able to work in a fast-paced environment. TSVI is located in a high altitude alpine environment. Position may require travel on uneven, snow packed, or icy terrain and may be exposed to wet, cold and/or humid conditions. Must be able to work a varying schedule including evenings, holidays, and extended hours as business dictates. May require working alone or with others depending on day’s business.

COVID-19:

Our goal is to be best in class when it comes to operating in a COVID-19 environment and ensuring the health and wellbeing of our staff, guests and community is top priority. To understand our current processes, please visit https://www.skitaos.com/what-to-expect for more information.

Physical Demands of Position Include:

Must be able to lift up to 50 pounds. 80-100% of the time will be spent standing, walking, reaching, talking, hearing, tasting and smelling. 25-50% of the time may be spent climbing/balancing and being exposed to the outdoors including winter weather conditions. Occasionally sitting – less than 15% of the time.

Inclusiveness:

Here at Taos Ski Valley, Inc. we want you to Be Yourself! We are proud to be an Equal Opportunity Employer which means your gender, your sex life, your skin color, your age, disability, DNA, military status, who you love or your religious beliefs are all welcomed and appreciated here. We prefer to base our hiring on your values, your experience & qualifications, and your passions! So, if you’re stoked about the mountain, want to work for a B Corp, have a positive, can-do attitude and are good at what you do, then WE WANT YOU!

Background Check/MVR:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: YES
• Is an MVR required for this position: NO