What are the responsibilities and job description for the Specialist, Patient Support position at TAPESTRY 360 HEALTH?
HEARTLAND HEALTH CENTERS is now TAPESTRY 360 HEALTH!
Patient Support Specialist
Do you want a job where what you value aligns with what you do? Come join us!
We are currently seeking Patient Support Specialists (PSS) who are passionate about healthcare work in the North Side communities we serve. PSSs are often the first impression a patient has of Tap 360. Working in the front line of communications, you interact and build relationships with patients, insurance providers and medical professionals.
If you are an enthusiastic, dedicated customer service pro who loves helping people, then Tap360 is great place to begin, build or cement your healthcare career.
As an integral Care Team member, Tap360 PSSs:
- Greet patients and direct them through the registration process
- Collect and process payments and copays
- Verify insurance coverage and assist patients with insurance and billing questions
- Answer phone calls
- Provide excellent customer service
- Perform general administrative tasks
We welcome those who are just starting out in or recently returning to the workforce.
Come join our tapestry where warm and generous colleagues are entwined with work that is fulfilling, challenging and fun and it’s all interlaced with a culture that is led by both head and heart.
Benefits offered to Tap360 full-time employees:
Choice of 4 BCBS Medical Plans | Choice of 2 BCBS Dental plans | BCBS Vision Plan | BCBS Life, AD&D, Short- & Long-Term Disability Insurance | 401K | 11 Paid Holidays | Generous PTO including Sick Leave, Vacation and Flexible Days
Minimum Required Qualifications:
- A sincere interest in healthcare
- Ability to use computers
- Excellent customer service and nonverbal active listening skills
- Compassion, empathy, respect for others and sensitivity to diverse cultures and perspectives
- Organizational skills, flexibility, time management skills and a can-do attitude
- Ability to professionally and effectively communicate and interact with patients, colleagues, providers, managers, and others
Desired Qualifications:
- Bilingual
- Post-HS education or training
- Familiarity with medical terminology
- Previous customer service and/or medical office experience
- Experience using EMR systems (e.g., athenaPractice, Centricity, Epic, Praxis, Meditech, Cerner, etc.)