What are the responsibilities and job description for the Guest Service Agent position at Tara of Charleston LLC?
Position: Guest Service Agent
Property: Live Oak, Charleston Historic District, a Tribute Portfolio Hotel
Reports to: Director of Rooms
Join the Legacy of Live Oak!
As we are preparing to open the doors to Charleston’s newest luxury destination, we are seeking experienced and motivated Guest Service Agents to join our team. This role is ideal for an outgoing and hospitable individual with a commitment to excellence in both hospitality and guest experience.
JOB OVERVIEW
The Guest Service Agent plays a key role in setting the tone for an exceptional guest experience. As the first point of contact, the Guest Service Agent is responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and resolving guest inquiries with professionalism, efficiency, and warmth.
JOB RESPONSIBILITIES
- The Guest Service Agent is responsible for front desk responsibilities at the hotel. This involves attending to guest needs and following standard operating procedures within the Property Management System. Other responsibilities include:
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Audit and balance reports from the day shift.
- Schedule guest wakeup calls and reservations for the following day
- Verify that all shift work has been completed as outlined on shift checklist
- Respond to guest inquiries, concerns and complaints as needed
- Communicate to all departments as needed
- Answer phones and place reservations
- Balance cash drawers and record receipts
- Email shift report to all team members
- Must be able to work flexible shifts that includes mornings, evenings, weekends, and holidays.
- Full Time and Part Time availability
BENEFITS
Family Focused Culture
Development and Promotion Opportunities
Competitive Pay
Health, Vision, Dental and Supplemental Insurance
Paid Vacation and Holiday Pay
401k