Customer Service Account Specialist

Location: Tallahassee, FL (in-office)

Schedule: Full time, 8:30am - 5:15pm, Monday - Friday

Compensation: $17 /hr, commission structure, company performance bonuses, and benefits package (see below)

Summary of Qualifications:

• High school diploma or equivalent
• Two (2) years of customer service experience
• Ability to pass a criminal background check and drug screening
• Experience in printing industry or sales a plus (preferred)

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About this role: Target Print & Mail (TPM) is an established, large-scale commercial printing, signage and direct mail service provider headquartered in Tallahassee, FL. We are seeking a friendly and motivated Customer Service Account Specialist to join our team. As an Account Specialist, you would be the first person many TPM customers connect with, and you would be the embodiment of our brand. You must convey a sense of expertise, urgency, and unparalleled customer service. You will listen to a customer, understand their needs, make product suggestions, and provide them with a quote. Once they approve a print job, you would be responsible for shepherding their job from production to delivery.

We think you'll succeed in this position if you are someone who:

• Is upbeat and has a naturally positive attitude
• Enjoys interacting with customers and has great communication skills
• Is highly organized and likes planning
• Likes learning new skills quickly and is computer-savvy
• Is extremely detail-oriented and believes in checking everything twice
• Believes in providing excellent customer service and takes pride in their work
• Is interested in sales but appreciates the safety net of having other primary duties
• Is looking for more than just a "job" and wants a stable career with a set schedule

If these qualities describe you, please read on!

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More about our company: When applying for a new job, it's important to know about the workplace culture. At TPM, we pride ourselves on printing and delivering our customers' printed materials with unmatched customer service. This means that we are deadline-driven, focused on quality and turnaround time, and take pride in what we do. Although we take our business seriously, we also maintain a fun-loving atmosphere and a cohesive family culture. We have numerous team members who have established long-standing careers since we believe in providing a positive workplace environment. This is something that has remained consistent since we opened our doors in 1982. To this day we remain a family-owned, woman-owned Tallahassee business.

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Essential Tasks of the Customer Service Account Specialist:

• Greet and assist customers with a smile
• Answer the primary phone line and respond to email inquiries
• Listen to and seek to understand customer needs
• Communicate our products and services clearly and succinctly
• Build relationships with existing customers, fostering new connections through memorable service
• Take initiative to upsell promotional products relevant to each client's needs
• Resolve customer questions and concerns immediately
• Understand and abide by the company pricing system and policies
• Provide quotes for customers and sales managers
• Process orders in a courteous and timely manner
• Review estimates and invoices for accuracy
• Track customer projects as they move from quote to printing to delivery

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This job might be for you if you possess:

• A high school diploma or equivalent
• Excellent communication and comprehension skills in English
• Exceptional phone, email, and customer service skills
• An aptitude for technology and general computer savviness
• Strong organizational skills with a keen eye for detail
• Team orientation with flexibility in handling multiple priorities in a fast-paced environment
• The drive to explore and expand your sales skills
• Ability to learn new software and other technical skills as needed
• Previous experience in the print industry or sales would be a plus, but is not required
• A clean background and ability to pass a drug screening
• Availability to work Monday-Friday, 8:30am - 5:15pm at our office located in Tallahassee, FL

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Here at TPM, we understand that highly satisfied employees are key to a thriving business. This is why we offer:

• A workplace culture that supports collaboration, teamwork, and a family-oriented environment
• Hourly wage that is commensurate with your experience and work-related skills ($17 /hour)
• Commission structure on certain sales
• Potential for annual bonuses based on company performance
• 50% health insurance premiums covered for the employee
• Group dental and vision plans available
• 401(k) matching plans (1:1 for the first 3%, 1:2 for 4-5%)
• Two weeks of annual PTO accrual that increases with tenure
• Free snacks, coffee, and drinks along with monthly lunches/breakfasts
• And... lots of cake!

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If you think you’d be a good fit, we’d love to see you apply!

When applying, please upload your resume and a cover letter that includes contact information (email addresses or phone numbers) for at least two professional references.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Salary : $17 - $0