What are the responsibilities and job description for the Customer Service Associate position at Tarzana Cleaners?
Join Our Team as a Customer Service Manager at Tarzana Cleaners
Tarzana Cleaners has earned the reputation as the Master of dry cleaning because of our expertise and knowledge in the business. We are a family owned business with experience of more than 20 years. Tarzana Cleaners has continued its outstanding customer service which features personal attention, including pick up and delivery service to your home or office. Because we are a family -owned business, our customers get the attention that they deserve with the utmost professionalism. Our success was built on listening to the customer needs and exceeding their expectations.
We are professionals in the laundry and dry cleaning business, which means we always stay up to date on the latest technologies, cleaning methods, and solutions for dealing with stains or delicate fabrics. Plus, we maintain the highest standards of business integrity by following local and national regulations and environmental safety rules.
The Role: Customer Service Manager
The ideal candidate will be a pivotal part of our management team, responsible for elevating all aspects of customer service experience. By inspiring and leading a team of customer service representatives, you'll ensure that each visit to View Cleaners leaves a positive, lasting impression. Your mission is to uphold our standards of excellence in customer care and create a welcoming environment for our valued clientele.
Key Responsibilities
- Lead and mentor a team of customer service representatives to achieve superior service quality.
- Oversee customer service operations to ensure seamless and efficient service delivery.
- Foster a positive and engaging environment for both customers and employees.
- Handle and resolve customer complaints with professionalism and care.
- Collaborate with management to develop strategies to enhance customer satisfaction and retention.
Ideal Candidate Qualifications
- Proven experience in a customer service role, preferably in retail or hospitality.
- Strong leadership skills with the ability to inspire and motivate a team.
- Exceptional communication and interpersonal skills.
- Problem-solving aptitude and capacity to handle stress in a fast-paced environment.
- A commitment to maintaining high standards of service excellence.
Join Our Team
At Tarzana Cleaners, we offer a supportive and friendly work environment where your talents can shine. If you are passionate about providing top-notch customer service and want to grow with us, we would love to hear from you!