What are the responsibilities and job description for the SAP Delivery Manager position at Tata Technologies ?
Key Responsibilities :
Service Delivery Management
Oversee the delivery of SAP managed services, ensuring alignment with contractual obligations, SLAs, and KPIs. Monitor the performance of onsite and offshore teams to deliver high-quality services. Drive continuous improvement initiatives to enhance service delivery efficiency. Ensure key KPIs of Story points delivery and AMS SLAs are achieved Stakeholder Engagement
Serve as the primary point of contact for the client’s IT and business teams regarding SAP services. Conduct regular governance meetings to review service performance, project updates, and future strategies. Manage relationships with third-party vendors and internal stakeholders to ensure seamless service integration. Incident and Problem Management
Ensure timely resolution of critical incidents to minimize impact on business operations. Perform root cause analysis for recurring issues and implement corrective measures. Coordinate with technical teams for effective problem-solving and knowledge sharing. Change Management through Sprint Stories
Manage the implementation of SAP changes and updates, ensuring minimal disruption to business operations. Review and approve technical changes, collaborating with relevant teams for impact analysis. Guide and mentor project team on Sprint quality processes and ensure changes as per agreed story points and quality SLAs. Team Leadership
Provide guidance and mentorship to onsite and offshore teams. Foster a culture of accountability, collaboration, and innovation within the delivery team. Risk and Compliance
Identify potential risks related to SAP services and develop mitigation plans. Ensure compliance with client-specific regulatory and security standards. Administrative Support
Support account manager and offshore administrative controller on status of monthly achievements and numbers. Skills and Competencies :
Technical Expertise
Good understanding of SAP modules, architecture, and integration. Knowledge of SAP Managed Services frameworks, tools, and methodologies. Management and Leadership
Proven ability to manage cross-functional teams in an onsite-offshore model. Strong organizational and prioritization skills. Communication and Problem-Solving
Excellent interpersonal and negotiation skills to engage with diverse stakeholders. Analytical mindset to identify root causes and drive innovative solutions. Project and Process Management
Experience with ITIL processes, including incident, problem, and change management. Proficiency in project management methodologies (Agile / Waterfall). Qualifications :
Bachelor’s degree in information technology, Computer Science, or a related field. 8 years of experience in SAP service delivery or project management roles. Certification in SAP modules or project management (e.g., Agile, ITIL) is preferred. Experience managing large-scale SAP implementations or support projects in an onsite-offshore delivery model.
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