What are the responsibilities and job description for the Business Analyst- Technology & Enterprise Systems position at Tatte Bakery & Cafe?
Job Details
Description
KEY RESPONSIBILITIES
QUALIFICATIONS & EXPERIENCE
Description
KEY RESPONSIBILITIES
- Project & Implementation Support
- Support enterprise technology implementations and enhancements (ERP and other core systems)
- Participate directly in system configuration, data setup, testing, and go-live activities
- Coordinate with vendors and implementation partners throughout project lifecycles
- Assist with cutover planning and post-go-live stabilization
- Business & Systems Analysis
- Gather, document, and validate business and functional requirements
- Translate operational workflows into system and integration requirements
- Create process flows, current/future state maps, and gap analyses
- Support prioritization of work based on business impact and readiness
- Partner closely with Operations, Supply Chain, Finance, and IT stakeholders
- Operational Understanding & Change Enablement
- Develop strong understanding of café, kitchen, bakery, or commissary workflows
- Support change management, training readiness, and adoption efforts
- Ensure solutions align with how teams actually operate, not just theoretical models
- Testing & Quality Assurance
- Develop and execute test plans and test cases
- Coordinate and support user acceptance testing (UAT)
- Validate data accuracy, integrations, and end-to-end workflows
- Track, triage, and help resolve defects and issues
QUALIFICATIONS & EXPERIENCE
- 3–6 years of experience as a Business Analyst or Systems Analyst
- Experience supporting operations-focused or enterprise systems
- Strong requirements gathering and documentation skills
- Comfortable working hands-on during implementations and go-lives
- Excellent communication and stakeholder partnership skills
- ERP implementation experience (NetSuite, Oracle, SAP, Sage, etc.)
- Experience in food service, hospitality, retail, or manufacturing environments
- Exposure to inventory, recipe, production, or POS systems (e.g., Toast, Crunchtime)
- Familiarity with Agile or hybrid delivery models
- Systems Thinking: Connects business needs to scalable technical solutions
- Execution Focus: Drives work through configuration, testing, and launch
- Stakeholder Partnership: Builds trust across IT and business teams
- Analytical Rigor: Identifies gaps, risks, and dependencies early
- Adaptability: Thrives in complex, fast-moving project environments
- Competitive pay - ranging from $110,000 - $120,000 depending on experience.
- 401(k) (with a vesting match)
- Health, dental and vision insurance
- Paid vacation time and paid sick time
- Free employee assistance program services
- Free drinks and generously discounted meals
- Exciting potential for growth
Salary : $110,000 - $120,000