Senior Support Specialist/Student Services Technician I - Open Exam

EXAMINATION #25-2

OPEN TO THE PUBLIC WITH THE CINCINNATI PUBLIC SCHOOL SYSTEM

TITLE:                                 Senior Support Specialist/Student Services Technician I 

SALARY:                              $21.17 hourly

APPLICATION DEADLINE:   Wednesday, December 18, 2024 @ 11:59 PM


GENERAL STATEMENTS OF DUTIES:

This is an office support position with the Cincinnati Public Schools (CPS).  This position is assigned the more difficult clerical and data entry duties in the support of assigned department/school.  Must be able to type, file and distribute a variety of documents for CPS.  Must be able to answer phone calls and respond to requests for information to provide general support and assistance to assigned supervisor and other Support Specialist.  Senior Support Specialists are assigned throughout the District, outside of the Student Services Department. Senior Support Specialist (Elementary) are

assigned to Elementary Schools. Student Services Technician I’s are assigned to the Student Services Department.

EXAMPLES OF WORK PERFORMED:

(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)

• Prepare, type, word process and proofread a variety of documents, including general      correspondence, agendas and reports.
• Delegate and oversee the work of clerical staff, new or recently transferred employees      as needed.
• Enter a variety of data and information in various computer data files and program. Answer the telephone and provide assistance to other CPS staff and the general public.
• Provide information on department/school policies and procedures as required.
• Assist in the monitoring of calls, visitors and correspondence Route inquires and complaints to appropriate personnel.
• File documents, reports and correspondence for department.
• Maintain filing systems, both manual and computerized; assist in maintaining records for      department.
• Operate a variety of equipment, including a telephone, PC, copy machine and fax machine.
• Input, retrieve, update data and text in computerized files.
• Order, maintain and inventory supplies, materials and equipment for department. May provide instructions and assistance to lower level, new and newly transferred employees.
• May assume duties of absent employee within department.
• May verify funds available for a variety of financial activities within department. May compile, calculate, maintain and review department/school payroll; verify time sheets.
• Perform related duties as required.

EXAMPLES OF REQUIRED KNOWLEDGES, SKILLS AND ABILITIES (KSAs):

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge of:

• basic mathematical principles.
• English usage, spelling, grammar and punctuation. typing and word processing techniques.
• Department procedures, policies and rules as they relate to assigned position.

Skill to:

• Operate assigned vehicle, machinery, equipment, and tools as appropriate to assigned area of responsibility.
• Operate copy machines, printers, scanners, fax machines, office phone, smart phone, computer, laptop, tablet.
• Utilize Microsoft Office products including Word, Excel and PowerPoint and various Board of Education databases/software.

Ability to:

• work independently in absence of supervision. communicate clearly and concisely. communicate verbally and in writing. perform routine mathematical calculations. type/word process at a speed necessary for successful job performance. prepare, edit and proofread a variety of documents and correspondence.
• interpret and explain department/school policies, procedures and rules as they relate to assigned position. 
• establish and maintain professional working relationships with those contacted in the course of  work.
• maintain confidentiality of information. work occasional overtime, or other than normal shift to meet work schedules.

QUALIFICATIONS:

Three years of responsible clerical work experience.  Possess a high school diploma or G.E.D. and successful completion of a training program in the use of PC modules in word processing and data base.

MILITARY EDUCATION & EXPERIENCE EVALUATION:

Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.

OTHER REQUIREMENTS:

Must have a valid Driver License.  This is a sensitive classification; therefore applicants for appointments must pass a security clearance, which includes a check of employment references and criminal records.

PROBATIONARY PERIOD:

240 working days.

EXAM DETAILS:     Date: Wednesday, January 8, 2025    /     TIME:  TO BE SET        /     LOCATION:  TO BE SET

SUBJECTS AND WEIGHTS OF TEST SECTIONS:         
The selection process is worth 100% of the exam grade and consists of a written exam.  The passing score will be determined after the examination by the Civil Service Examiner together with the Secretary. Determination of the passing score will be based on the job analysis, analysis of examination results, consultation with subject matter experts or other professional methods. 

OPEN-TO-THE-PUBLIC:  GENERAL INFORMATION

1. FILING APPLICATIONS: Must be submitted through http://www.cpsk12.org click on Apply for a job with CPS and Online Application System, Internal Postings; Clerical and Office Personnel. Applications must be received no later than stated deadline.
2. QUALIFICATIONS: Unless otherwise stated, work experiencerequirements must be met by paid experience, and all qualifications must be met by the application deadline date.
3. CITIZENSHIP: Application accepted from both citizens and non-citizens; however, due to the Immigration Reform and  Control Act, only citizens and aliens lawfully authorized to work in the U.S. will be hired.
4. TRANSCRIPTS: ( IF NEEDED, NO LATER THAN THE DEALINE DATE FORFILING APPLICATIONS).

              PLEASE NOTE:  Copies of unofficial versions or internet printouts of transcripts are NOT acceptable.

1. AGE REQUIREMENT: Must be at least 18 years old by the applicationdeadline date.
2. SPECIAL ARRANGEMENTS FOR QUALIFIED DISABLED: Such persons mayarrange with Margaret Key at 513-363-0206, no later than the application deadline, for an alternate test date, time or location, or necessary assistance in taking the exam, providing the security or integrity of the exam is not jeopardized nor an undue hardship (e.g., substantial additional cost or time) imposed.
3. VETERAN’S CREDIT: 20% additional credit is given for military service orservice as a Red Cross nurse.  To qualify, the following requirements must be met EACH TIME an application is filed for an exam;  have an honorable discharge or transfer to the reserves with evidence of satisfactory service, OR have been a Red Cross nurse;  have served on active duty; and have shoan official document verifying such service (e.g., DD-214), no later than the exam date; and have passed the civil service exam.
4. PASSING SCORE: Will be determined after the exam by the test analyst,subject to review and approval of the City Civil Service Division. Determination of the passing score will be based on the job analysis, analysis of exam results, consultation with subject matter experts, and/or other professional methods.

Salary : $21