Corporate Concierge

Schedule: Tuesday – Friday, 12:15 PM – 10:00 PM

Compensation: Base salary of $60,000 (final offer dependent on experience, skills, and qualifications)

Position Overview

The Conference Services Support team member serves as a key representative of the Firm, providing a concierge-level experience for clients, guests, and internal stakeholders. This role is responsible for reception, central operator duties, and conference room coordination, ensuring a welcoming and professional atmosphere.

Key Responsibilities

• Greet clients and visitors in a courteous and professional manner, issue visitor badges, and announce arrivals.
• Answer and direct incoming calls with professionalism and efficiency, prioritizing urgent matters.
• Schedule and confirm conference room reservations using the firm’s reservation system.
• Coordinate with internal teams such as Food Service, Maintenance, and Media to ensure seamless meeting execution.
• Conduct pre-meeting room checks to verify setup, technology, and amenities, and ensure rooms are reset post-meeting.
• Assist in setting up conference calls with teleconferencing vendors and send confirmations.
• Maintain a professional and polished demeanor in all interactions.
• Perform additional duties as assigned.

Qualifications & Skills

• Professional, service-oriented demeanor with strong interpersonal skills.
• Excellent verbal and written communication skills.
• High attention to detail, strong organizational skills, and ability to multitask.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Flexibility to work overtime, including evenings, occasional weekends, and rotating holiday/on-call coverage.
• Capable of light lifting (20–30 lbs).

Education & Experience

• High school diploma or equivalent required; some college preferred.
• 3–5 years of experience in reception, hotel concierge, airline customer service, or similar roles. Law firm experience is a plus.
• Proficiency in Microsoft Outlook, Word, and Excel; familiarity with audio/visual equipment preferred.
• Experience operating a multi-line phone system is a plus.

Work Environment & Appearance

• Employees must maintain a neat, professional appearance in accordance with firm guidelines.
• The Firm prioritizes security and confidentiality, requiring adherence to information security policies and reporting of potential risks.
• Reasonable accommodations can be made for individuals with disabilities.