Senior Branch Manager

Join TBK Bank! At TBK Bank, we're a team of passionate, driven, collaborative, solutions minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals. Position summary: The Senior Branch Manager is responsible for managing and overseeing all areas of the branches operations. Senior Branch Managers will manage multiple assigned branches. They will foster a positive environment and be committed to the success of each assigned branch and its team members ESSENTIAL DUTIES & RESPONSIBILITIES Accountable for day-to-day operations and management of the assigned branches and team members. Ensures that all front-line employees are able to conduct an effective presentation of the Bank’s products and services. Conducts regular coaching sessions to reinforce customer service and cross-selling behavior with team members. Establishes partnership and rapport with Sales and Service Team. Performs the duties of Client Service Associate (CSA) and Teller during periods of high volume. Orients team members to Bank policies and procedures, clearly communicating work duties and responsibilities. Sets expectations with team members at branches to adhere to the Service Level Agreement. Evaluates team member’s work performance and provides feedback through consistent and ongoing coaching and communication; conducts effective performance appraisals and takes corrective action whenever necessary. Participates in decisions related to the selection, promotion, transfer and discipline of assigned personnel. Schedules and supervises retail team members. Administers organization policies in a fair and equitable manner with regard to discipline, tardiness or absenteeism and fully documents all incidents and actions taken. Involves management when appropriate. Conducts or oversees training for new employees to ensure established procedures are clearly understood and followed. Serves as escalation point for customer issues and concerns. Analyzes branches deposit reports monthly and is prepared to discuss significant changes with Regional Sales and Operations Manager. Ensures the completion of monthly operational activities and required checklists. Reviews audit results and performance reports. Conducts root cause analysis for areas requiring improvement and develops and implements solutions. Manages the security of assigned branches, including the issuance of keys and access to the Bank’s security alarm and vault area. Participates or organizes team members to participate in local community efforts in all assigned branches Partners with Sales and Service team to contribute to local events. Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program. Continues professional development through training, seminars, certifications, and membership in professional associations, as applicable. Adheres to Triumph’s core values and ensures that staff’s performance is in line with the same. Other duties as assigned EXPERIENCE & EDUCATION 3 years in a managerial role required 5 years in a retail banking environment required Comprehensive knowledge of consumer compliance regulations, with an emphasis on CIP and disclosures. SKILLS & ABILITIES REQUIRED Must possess utmost professional qualities, high energy, results driven, and self-motivation Evidence of leadership abilities, a strong work ethic, detail orientation, and organizational skill Solid knowledge of Microsoft Word, Excel, and Outlook Excellent communication skills required, both written and verbal Travel to various TBK Bank locations may be required for training at the time of hire and at various times during the team member’s career. Travel expenses are reimbursed per policy. #LI-LG1 Compensation Range Annual Salary: $55,000.00 - $71,000.00 We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today! OUR BUSINESS TBK Bank, SSB is a Texas-state savings bank headquartered in Dallas, Texas. We offer commercial and consumer banking products focused on meeting client needs in Texas, Colorado, Kansas, New Mexico, Iowa and Illinois. We also serve a national client base with factoring, equipment lending and asset based lending through Triumph’s Equipment Division, discount factoring through Triumph’s Factoring Division, insurance through Triumph’s Insurance Division, Inc., and carrier and vendor payment solutions through TriumphPay. We are proud to be an equal opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state or local law. OUR PURPOSE Every day, we focus on creating value by helping our team members thrive, our customers succeed and our communities prosper. When we do this - we're Helping People Triumph. OUR CORE VALUES Our long-standing core values are based on sound business practices and biblical principles. They flourish in our culture which helps our team members thrive, our customers succeed and our communities prosper. We commit ourselves to: · Transparency · Respect · Investing for the future · Unique is good · Mission is more than the money · People make the difference · Humility FOCUS ON SERVING OTHERS At Triumph Financial, we focus on doing the most good in the areas of greatest needs through our philanthropic endeavors. Our philanthropic vision is focused in four areas: · Training future leaders · Establishing viable communities · Giving people a second chance · Serving the less fortunate We support these initiatives at home and around the world. We partner with entrepreneurs who share our philanthropic priorities, have a history of effective assistance programs and are experts in their fields of service. This allows us to serve in places where we can create the biggest impact.

Salary : $55,000 - $71,000