What are the responsibilities and job description for the Mobile Expert position at TCC Wireless T-Mobile?
The Mobile Expert (ME) enjoys a fast-paced and high energy environment. As an ME you are the connection between the customer and the T-Mobile brand. You are fun, energetic and fierce about the wireless industry and knowing your gear inside and out – from the latest phones to the most competitive pricing plans. As a member of the TCC Wireless family, you have a passion for creating long lasting relationships and meaningful connections with not only your customers, but your business colleagues as well.
As a Mobile Expert, you will:
- Provide world-class customer service including greeting customers in the store, answering phones and assessing their needs.
- Drive monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
- Ensures compliance with all company policies and procedures.
- Maintain store appearance, back room, restrooms and individual work area according to the retail store standards.
- Patiently explore customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- La Grange, IL 60525: Reliably commute or planning to relocate before starting work (Required)
Language:
- Polish (Preferred)
- Spanish (Preferred)
Work Location: In person
Salary : $15 - $16