What are the responsibilities and job description for the Debt Collection Specialist position at TD Bank N.A?
A company is looking for a Debt Specialist I to negotiate and collect payments on delinquent accounts.Key ResponsibilitiesNegotiate and collect payments on delinquent retail, consumer, residential, or auto accountsEvaluate customer delinquencies and implement standard methods to secure paymentsDocument calls and customer interactions clearly while identifying opportunities for process improvementsRequired QualificationsHigh School Diploma or GED requiredAbility to develop strong phone skills for effective customer interactionsDeveloping negotiation skills within established guidelinesBasic PC skills and ability to learn about various consumer loan productsWriting ability to document calls clearly