Call Center Supervisor

For over 21 years, TDB Communications, Inc. has placed over 2000 employees in various positions across the United States.  We are looking for an organized, fair, enthusiastic Customer Service Supervisors to  make a positive impact on our customer service representative population 

To prepare you for this endeavor, TDB will offer paid, comprehensive training that will provide you  the tools and resources to assist our staff with the highest level of service, support and professionalism. 

This posting is for upcoming classes in November.  The target start date will be discussed with your recruiter. 

This position will start training in a virtual environment in Mid-to-Late November. 

Pay and Benefits: 

• Earning potential up to $41,600 - $52,000 per annum through our ramp season 
• Paid Benefits 
• Paid Holidays 
• 401(k) Available! 
• PTO (after 1 year of continued service) 
• A variety of shifts that meet lifestyle and family goals 
• Fun, professional, atmosphere 
• Leadership support to ensure success in a meaningful career 
• Opportunities for promotion and career advancement into global company 

Responsibilities include (but not limited to): 

• Hire, train and onboard new Call Center Agents as required to meet quotas 
• Oversee and ensure conflict resolution between associates and customers. 
• Evaluate employee job performance and recommend appropriate action, including disciplinary action, performance improvement plans and termination  
• Ensure that all employees follow the company's best practices for call center management and operations, which include ensuring non-exempt employees get rest and meal breaks (as outlined in Wage & Hour policies) 
• Active meeting participation and recommend changes to policies and or procedures  
• Develop presentations and talks to motivate and educate call center agents 
• Communicate company goals to associates so every employee understands his or her role and expectations 
• Performs other duties as assigned by management. 

Education and Qualifications: 

• Associates Degree or equivalent combination of education, work experience considered in lieu of degree 
•  Minimum 2 years customer service experience required 
• Ability to manage a high-level of confidentiality 
• Strong organizational, written and verbal communications skills 
• Ability to independently and as a member of a team

Physical Requirements and Work Environment 

• All employees are required to wear a mask when they are in community with other employees (as recommended by CDC guidelines). 
• Prolonged sitting throughout the workday with occasional mobility required. 
• Corrected vision within the normal range. 
• Hearing within normal range. A device to enhance hearing may be provided if needed. 
• Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone. 
• Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds  
• Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. 

Screenings Requested 

You may receive requests for background check and or drug screen regarding this employment opportunity.  Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity. 

Reasonable Accommodation 

If you require alternative methods of application or screening, you must approach the employer directly to request this. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. 

EEO Statement 

TDB Communications, Inc.  is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate 

 
Federal Contractor and E-Verify compliant. 

Salary : $20 - $25