What are the responsibilities and job description for the Project Manager position at TDEC?
TDEC, a nationally recognized Business Processing Organization (BPO), seeks a Project Manager to support our client in Bethesda, MD.
Duties and Qualifications
The Project Manager leads the functional business support services within multiple divisions of a Government agency. The Project Manager will serve as the primary point of contact to the Government customer.
This position will be responsible for establishment and control of technical milestones, schedules, budgets and costs.
Must be able to provide input and recommendations regarding the Customer Service Center System, and maintain quality assurance and Customer Service Center responsiveness.
Position Requirements:
- Six (6) years’ experience in customer service call center operations.
- A Bachelor's degree from an accredited college or university.
- Experience in training management and in directing an organization with a diverse mix of management, technical and administrative functions, as well as experience working with senior government officials.
- Must possess excellent oral and written communication skills.
- Experience managing large groups of direct reports.
- Must possess the ability to meet deadlines and perform under pressure.
Work location: Onsite
Equal Opportunity Employer/Veteran/Disabled