What are the responsibilities and job description for the Information Technology Support Specialist (IT Support Specialist) position at TDS, Inc.?
Job Description
IT Support / Help Desk / Field Techs are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but may include:
- Active Directory - Office 365 - Local & Network Printers - is required
- Troubleshoot IP Networking including but not limited to; VLAN, IP Subnet, Gateway, DNS,
- Firewall Experience (not required but helpful) - SonicWall, Fortinet, Consumer Firewalls
- installing and configuring computer hardware operating systems and applications;
- monitoring and maintaining computer systems and networks;
- talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
- troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- replacing parts as required;
- providing support, including procedural documentation and relevant reports;
- following diagrams and written instructions to repair a fault or set up a system;
- supporting the roll-out of new applications;
- setting up new users' accounts and profiles and dealing with password issues;
- responding within agreed time limits to call-outs;
- working continuously on a task until completion (or referral to third parties, if appropriate);
- prioritizing and managing many open cases at one time;
- rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
- testing and evaluating new technology;
- Conducting electrical safety checks on computer equipment.
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Job Type: Full-time
Pay: $15.00 - $20.00 per year
Benefits:
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
Ability to Commute:
- Cartersville, GA (Required)
Ability to Relocate:
- Cartersville, GA: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $20
