System Engineer

Company OverviewIf you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

TeamLogic IT Core Values:

• COMPASSIONATE – We care about clients’ success and believe we have a role in solving their business challenges.
• PERSONALIZED – Creating and delivering solutions, not prescriptions, that best meet our customers’ needs.
• COMMITMENT – Whatever the challenge, we see the solution through to completion and reliably solve the problems we face.
• SECURITY – We will work to earn client trust while effectively and confidentially managing their technology assets.
• RELIABILITY – We understand what urgent really means ... we show up on time and are consistently there when our customers need us.
• EXCELLENCE – We utilize our expertise, experience, and record of results to deliver outstanding solutions for our clients.
• SERVANTHOOD – We exist to serve our clients, our colleagues and our community because we care about helping everyone do what they do best.

SummaryThe System Engineer’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the System Engineer will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. System Engineers are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. System Engineer Responsibilities:

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Valid Driver License and ability to drive to customer locations when required.
• Ensuring company safety and security standards are met.

System Engineer Requirements:

• College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
• Office 365 administration experience.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
• Active Directory knowledge is a plus.
• Some knowledge and understating of networking devices and appliances.
• Kaseya RMM and Autotask PSA Experience a plus
• Valid Driver License and ability to drive to customer locations when required.
• CompTIA A and/or CompTIA Network preferred

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Recommended Skills

• Active Directory Group
• Administration
• Antivirus Softwares
• Dns
• Dynamic Host Configuration Protocol
• Information Technology