What are the responsibilities and job description for the IT Field Support Technician position at Teceze Ltd?
Job Details
Job Title: IT Field Support Technician
Overview:
- Provide technical support and maintain IT infrastructure at a hospital and associated clinic/administrative sites.
- Ensure smooth IT operations, including healthcare IT equipment and end-user support.
- Minimum 3 years of relevant experience, ideally in a healthcare environment.
- Work in a fast-paced and sensitive clinical setting.
Key Responsibilities:
IT Infrastructure Management & Technical Support
- Support end-user devices (desktops, laptops, mobile devices, etc.).
- Provide Smart Hands and Eyes support for systems, hardware, POS, and software.
- Address issues promptly within agreed SLAs.
- Troubleshoot and resolve IT service requests to minimize downtime.
- Provide walk-up face-to-face support at the on-site Tech Bar.
- Support IMAC (Install, Move, Add, Change) and Project IMAC activities.
- Assist in both planning and execution stages of IMAC.
- Deliver IT support for VIP users when required.
Collaboration and Training
- Collaborate with healthcare staff to assess and address IT needs.
- Conduct staff training on IT systems, software, and best practices.
- Coordinate with internal teams and vendors for new IT equipment and software installations/configurations.
Documentation and Reporting
- Maintain accurate and up-to-date documentation of IT systems, procedures, and configurations.
- Generate regular reports on IT incidents, system performance, and resolutions for management.
Project Support
- Assist in IT project planning and execution (e.g., system upgrades, migrations).
- Provide technical support for new technology and system integrations.
Required Skills & Qualifications
- Diploma or Bachelor's degree in IT (or equivalent practical experience).
- Minimum of 3 years experience in an IT Engineer or similar role.
- Strong knowledge of:
- Servers, networks, hardware, software.
- IT support tools and processes.
- Excellent troubleshooting and problem-solving abilities.
- Strong communication and interpersonal skills.
- Ability to engage with non-technical healthcare staff effectively.
- Willingness to travel to various associated cluster sites as required
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
