Change Management Manager

Job Summary:

We are seeking an experienced and dynamic Organizational Change Manager to support and lead change management initiatives related to the implementation of new technologies across our retail stores. In this role, you will be responsible for ensuring that our employees and stakeholders successfully adopt and adapt to new retail technologies, driving business transformation while minimizing resistance and disruption. You will work closely with cross-functional teams to deliver a seamless transition to new systems, tools, and processes, ensuring that technology adoption results in improved customer experience and operational efficiency.

Key Responsibilities:

• Change Strategy Development: Design and execute a comprehensive change management strategy tailored to the successful adoption of retail store technology solutions (e.g., point-of-sale systems, inventory management tools, mobile applications, etc.).

• Stakeholder Engagement: Collaborate with senior leadership, store management, IT teams, and other stakeholders to assess the impact of new technology implementations and identify potential resistance points. Develop and maintain strong relationships across all levels of the organization to drive engagement and buy-in.

• Training & Support: Develop and deliver training materials, workshops, and one-on-one support for retail staff, ensuring they are confident and proficient in using the new technology. Lead in-store training sessions and create user-friendly documentation and resources.

• Communication Management: Create and manage clear, consistent communication plans that ensure all stakeholders are informed about the technology changes, timelines, benefits, and expected outcomes. Utilize various communication channels (emails, newsletters, meetings, etc.) to engage employees.

• Resistance Management: Identify and address any concerns or resistance from retail teams, providing strategies and solutions to alleviate challenges and encourage smooth adoption.

• Change Impact Assessment: Conduct readiness assessments to gauge the organizational impact of new technology, track progress, and provide feedback to leadership. Use data and feedback to refine change management strategies and improve outcomes.

• Continuous Improvement: Gather feedback from end-users and leaders to assess the effectiveness of the change process and recommend adjustments to improve future technology rollouts.

• Post-Implementation Support: Ensure that post-implementation support is in place for ongoing training, troubleshooting, and continuous improvement, ensuring that technology remains effectively integrated into day-to-day operations.

Qualifications:

• Bachelor’s degree in Business Administration, Organizational Development, or related field (Master’s degree preferred).

• 5 years of experience in change management, preferably in retail, technology, or similar industries.

• Proven experience managing change initiatives related to technology implementations, especially in retail or customer-facing environments.

• Strong understanding of retail store operations and the role of technology in enhancing customer experience and operational efficiency.

• Experience with change management frameworks such as Prosci, ADKAR, or similar.

• Excellent communication, interpersonal, and presentation skills, with the ability to influence stakeholders at all levels.

• Strong project management skills with the ability to prioritize tasks, manage timelines, and handle multiple initiatives simultaneously.

• Ability to work collaboratively in a fast-paced, cross-functional environment.

• Familiarity with retail technology solutions such as point-of-sale systems, mobile apps, and inventory management tools is a plus.