What are the responsibilities and job description for the Field Service Technician - II position at Techgene Solutions LLC?
Job Responsibilities
- Provide hands‑on, on‑site technical support to university users across campus. Resolve complex issues related to software, hardware, and networks independently, then fully document solutions in the ITSM system. LinkedIn 2Dr. Job 2Dice 2
- Communicate solutions clearly to users, ensuring smooth and functional outcomes across systems.
Required skills
- Experience with Windows 10/11 installation, configuration, and troubleshooting (registry, services, event viewer) – Required
- Proficiency in macOS user management, configuration, and troubleshooting – Desired
- Skilled in diagnosing hardware issues and repairing desktops/laptops, including RAM and drive replacement – Required
- Able to set up and troubleshoot peripheral devices such as printers, scanners, and monitors – Required
- Familiar with standard Wi‑Fi protocols (e.g., WPA2/3) and diagnosing wireless connectivity issues – Required
- Advanced support of Microsoft Office Suite including Outlook, Word, Excel, PowerPoint, Teams, and data recovery – Required
- Experience using remote desktop tools like TeamViewer, RDP, and AnyDesk – Nice to have
- Strong problem-solving and critical thinking skills to resolve complex user issues – Required
- Effective verbal and written communication, including documentation – Required
- Demonstrates excellent customer service with empathy, patience, and user focus – Required
- Efficient in time management and organization for handling tickets and prioritizing tasks – Required
- Team-oriented and adaptable to changing technology environments – Required
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Work Location: In person
Salary : $25 - $30
