Experienced IT Technician

Techneaux Technology Services, LLC is a growing and innovative managed IT, software, and technology service company based in Lafayette, LA with an additional office in Denver, CO. Techneaux is a unique company with a unique long-term vision. As a privately held company with an intention to remain privately held, we aim to provide rewards and opportunities to our team members above and beyond the standard corporate salary and benefits package. While company profits are critical, we remain empowered and committed to prioritize decisions which reward team members over profits.

Techneaux prides itself on being a customer and team member focused organization and we are always on the lookout for talented individuals who share these values. Techneaux is currently looking for a Experienced IT Technician to join our Business Information Technology Services (BITS) team.

What makes Techneaux a great place to work?

• We are a tight-knit team that is passionate about the overall product delivered to our customers. We strive to be experts in our field.
• We have a collaborative culture motivated by mutual respect that fosters regular feedback and group discussion.
• We are an exciting, growing company and we want you to grow with us. At Techneaux, your career is what you make of it.
• We currently offer an annual profit-sharing plan to each team member in the organization.
• We also offer a flexible time off program, paid parental leave, paid family medical leave, health, dental, and vision insurance, 401k with employer match, flexible spending accounts, and health savings accounts.

Job Responsibilities: The duties and responsibilities outlined below include essential functions of the role. Depending on business needs, this role may perform a combination of some or all of the following duties. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

As an Experienced IT Technician you will provide computer and systems support for our growing customer base including troubleshooting and maintaining server and network infrastructure both remotely and onsite.

Duties & Responsibilities:

• Manage all aspects of the networking platform: Router, L2/L3 switches, Firewall, VPNs
• Cisco style command line configuration
• DNS and DHCP servers
• Wireless technologies
• Spanning Tree, LLDP, LACP
• VOIP phone systems
• Troubleshoot network & system issues (Packet capture, event viewer, etc.)
• Monitor active network and server infrastructure
• Perform routine preventative maintenance on equipment
• Administer network security measures to prevent system interruptions or breaches (MFA, RADIUS, email security, SSO, etc.)
• Execute sensitive data backup and restoration procedures
• Document all technical procedures and user guides

Qualifications:

• 2 years of experience as a Tier 2-3 network or systems administrator
• Experience with Microsoft 365 (Entra ID, Intune, Exchange, SharePoint, OneDrive, Security/Compliance)
• Experience with Active Directory (User management, GPO, Security Policies, etc.)
• Experience with server virtualization (VMWare ESXi, vCenter, vSphere, Azure)
• Experience with Server/Network monitoring software
• Experience with Windows Server and Client Operating Systems
• Ability to prioritize and multitask
• Deadline and detail-oriented
• Strong troubleshooting and critical thinking skills