Demo

IT Help Desk - Part-Time

Technologix
Ruston, LA Part Time
POSTED ON 12/30/2024 CLOSED ON 2/28/2025

What are the responsibilities and job description for the IT Help Desk - Part-Time position at Technologix?

Quarterly Part-Time in Ruston, LA - Entry Level

Open to current Louisiana Tech University students

Summary

We are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.

An excellent Help Desk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed.

Your goals will be to build value for clients that will help protect the company’s character and business.

IT Help Desk – Part-Time Technician Responsibilities

  • Serve as a professional and competent point of contact for customers seeking technical assistance over the phone or via service ticket
  • Follow Technologix standard operating procedures (SOPs) during training and production phases of employment
  • Complete remote troubleshooting through diagnostic techniques and pertinent questions
  • Discover the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unsolved issues to the next level of support personnel
  • Provide detailed information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on / escalate any client feedback or suggestions to the appropriate internal team
  • Identify and suggest possible improvements to procedures

IT Help Desk – Part-Time Technician Requirements

  • Actively pursuing a degree in Cyber Engineering, CIS, or related field
  • Some experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases, and remote control
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and solve basic technical issues
  • Proficiency in English
  • Excellent verbal and written communication skills
  • Customer-oriented and cool-tempered
  • Must be eligible to work in the US without sponsorship
JANITOR (FULL TIME AND PART TIME)
SSC -
El Dorado, AR

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a IT Help Desk - Part-Time?

Sign up to receive alerts about other jobs on the IT Help Desk - Part-Time career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$109,702 - $143,233
Income Estimation: 
$150,767 - $193,289
Income Estimation: 
$45,792 - $56,381
Income Estimation: 
$54,256 - $67,602

Sign up to receive alerts about other jobs with skills like those required for the IT Help Desk - Part-Time.

Click the checkbox next to the jobs that you are interested in.

  • Building Codes and Regulations Skill

    • Income Estimation: $56,900 - $89,276
    • Income Estimation: $67,547 - $87,789
  • Construction Site Inspection Skill

    • Income Estimation: $67,146 - $92,608
    • Income Estimation: $68,706 - $80,460
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other IT Help Desk - Part-Time jobs in the Ruston, LA area that may be a better fit.

AI Assistant is available now!

Feel free to start your new journey!