What are the responsibilities and job description for the Service Coordinator position at Tecta America?
Job Description and Responsibilities
The Service Coordinator will provide comprehensive support and carry out directions of the Service Manager and will effectively communicate by providing information, answering questions and assisting in project administrative operations. The Service Coordinator and Service Manager will work as a team to assure project completion, strong working relationships with our customers and contribute overall to the success of the Company.
The basic function of the Service Coordinator is:
- Answer in-person, phone, fax, and email inquiries and obtain information for customers and internal departments
- Schedule & dispatch service work for service department
- Assist with all departmental needs relating to service operations, customer service, sales, or general administration
- Assist in management of administrative aspects of service department including filings, documentation, invoicing, past due account reporting, customer service, estimating and sales reporting, signature requests, lien waivers, certificates of insurance, permits, etc
- Assists with project management, including labor tracking, permits, contract coordination, purchasing, lien waivers, etc
- Update electronic information in company software, for accuracy and completeness
- Create and bill service tickets.
- Call customers as needed.
- Process lien waivers.
Requirements:
- High School Diploma or equivalent, college preferred- not required
- Prior customer service experience working in the construction field ideal
- Quality Focus
- Ability to multi-task
- Problem Solving Ability with the ability to manage difficult customers
- Documentation Skills
- Microsoft Office Excel and Word
- Superior Listening and Communications Skills
- Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates
- Bilingual a plus but not required
Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.
Equal opportunity employer-disability/vet