Assistant Vice President Branch Sales and Service

TEG Federal Credit Union is a community-oriented financial institution that takes pride in our dedicated team and commitment to the community. We are seeking a motivated and experienced Assistant Vice President of Branch Sales & Service to join our growing team in Poughkeepsie, NY.

As the AVP of Branch Sales & Service, you will play a crucial role in leading and managing our branch network. Your primary responsibilities will involve overseeing branch operations, developing effective strategies, and ensuring the achievement of business, financial, and customer service goals within the Member Services Division. Additionally, you will guide and support branch personnel, fostering a positive and efficient work environment.
. 
What We’re Looking For (Qualifications):

• 5 years of experience in branch operations, leadership, or related roles
• Bachelor’s degree or achievement of equivalent formal certifications
• Strong leadership and management skills, with the ability to interact effectively with all levels of staff and management
• Excellent verbal and written communication skills
• Proven experience in developing and implementing operational strategies
• Knowledge of sales-driven cultures and the ability to motivate and mentor branch personnel
• Thorough understanding of branch sales environments and effective presentation skills
• Strong analytical and problem-solving skills
• Ability to build and maintain positive relationships with customers and internal stakeholders

What You’ll Get (Perks & Benefits): 

• Work-life balance and supportive, team-oriented environment
• Comprehensive medical, dental, and vision insurance
• 401K with company match
• Defined benefit plan (Pension)
• Paid Time Off, and much more!

What You’ll Do as the AVP Branch Sales & Service (Responsibilities):

• Provide strategic leadership and direction for branch operations, ensuring adherence to policies and procedures
• Develop and implement operational strategies to enhance efficiency, customer service, and overall branch performance
• Collaborate with senior management to define business goals and objectives for the Member Services Division
• Foster a sales culture within the branches, implementing sales programs and guiding the development of proactive selling practices
• Monitor branch performance, identify best practices, and guide Branch Managers in achieving sales and service targets
• Develop tools, processes, and training programs to support customer acquisition, retention, and cross-selling initiatives
• Evaluate existing products and recommend enhancements or additions to improve customer satisfaction and profitability
• Coordinate with the Training Department to ensure comprehensive training programs are in place for branch staff, covering operational procedures and customer service excellence
• Provide coaching, counseling, training, motivation, and performance evaluations for Branch Managers
• Collaborate with Branch Managers, COO, and external vendors to ensure branch facilities are well-maintained and operational

Pay: $78,500 - $98,200 / year annual bonus

​​​​APPLY NOW for immediate consideration! Join our dedicated team and make a meaningful impact on our community while advancing your career in a leadership and management role.

TEG Federal Credit Union is an Equal Opportunity Employer. Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual orientation, gender identity, marital status, military background, disability or any other legally protected status. All employment related decisions are made in accord with this policy.

Salary : $78,500 - $98,200