What are the responsibilities and job description for the Service Management Analyst position at Tek Ninjas?
Service Management Analyst
6 Month Contract
Project : Will be supporting the Oracle / Java remediation project. Primary focus is on Software Asset Management. All asset management / ITSM is hosted in ServiceNow.
Responsibilities :
- Assist with the support of the Oracle / Java project, in addition to pulling software installation data, auditing software licensing.
- Contributing to process improvement.
- Develops and generates service management reports and presentations as required
- Functions as liaison between IT service owners and leadership, facilitating timely review and approval
- Maintains service catalog, and ensures adherence to agreed upon processes and procedures
- Attends service review meetings with the business and IT, identifies and surfaces trends and inconsistencies; proposes solutions to address needs?
- Other duties as assigned
Qualifications :
Ideally looking for someone with a technical education Computer Science, Computer Information Systems, or similar
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