Manager of Operations Support - Backgrounds

Overview

About TEKsystems and TEKsystems Global Services

We’re TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges—across the globe. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change. We’re building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.

Scope of Position:

Reporting to the SMOS, the MOS will assist the SMOS with supporting the TEKsystems Backgrounds Team and will manage the Backgrounds Team. 

The MOS provides support in all areas of background investigations, including but not limited to, evaluating background checks to determine an individual's eligibility for assignment, compliance with our client's background check requirements, and maintaining strict adherence to Allegis Group's Policy and Procedures and is also empowered to influence changes to those policies and processes based on observations derived from trending analysis.  Core skills for the position include: communication skills, the ability to analyze and diagnose complex situations/issues, the ability to produce clear and concise documentation, data trending analytics and risk analysis.

This individual will supervise a team of HR Backgrounds Analysts and Backgrounds Contract Specialists and will work closely with the SMOS, Program Manager, TEKsystems field offices, corporate personnel, clients and vendors.

Responsibilities

Essential Functions of the Backgrounds MOS

• Responsible for the day-to-day support, supervision, development, direction and accountability of Backgrounds Team.
• Manage the Backgrounds Analysts to ensure all background investigation results are reported out accurately and to determine applicants' eligibility for employment based on Allegis Group, Client, State and   Federal law, EEOC guidance and Fair Credit Reporting Act ("FCRA") requirements.
• Manage the Backgrounds Contract Specialists to ensure timely creation of compliant background check packages within various background vendors based on client service agreements requirements.
• Educate and reinforce the company's background investigation policies and procedures to field office and corporate personnel. Propose continual improvements to processes and policies based on data trending.
• Other areas and ad hoc projects as assigned or determined.  

Additional Tasks

• Conduct and lead weekly meetings with team. Facilitate resolution of escalated issues. Escalate to SMOS and/or Program Manager when appropriate.
• Draft communications from team to field offices, corporate personnel, clients, vendors, etc.
• Assume lead role for team reporting ensuring that all reports are delivered timely and accurately.
• Manage  relationships with client required background vendors
• Assist in conducting daily tasks of the team as necessary.

Qualifications

Qualifications:

•  BA/BS degree in HR, Business, Criminal Justice or related field preferred.
• 1-3 years management experience.
• Experience working with Microsoft Outlook, Word and Excel.
• Strong initiative, willingness to make change and drive accountability and productivity.
• Strong communication skills and work ethic.
• Strong attention to detail, root cause analysis, and problem solving skills.
• Comfort working closely with Senior Leadership.
• Must be able to operate, at all times, with a functional awareness of all aspects of Company policy, the legal issues associated with drug and background checks for employment purposes, and the impact of the work on the business.
• Ability to evaluate and balance team and individual workload through effective time management, prioritization, and organizational skills.
• Ability to coach, train, and develop team members.
• Ability to assess team performance and identify areas of improvement for the team and its members.
• Ability to effectively work in a team oriented environment that is open, honest, and competitive.

Compensation:  Salary Range for this role is $60,000-$75,000 per year Bonus (Annual)

Employees also receive a benefits package including a 401(k) company matched retirement savings plan, health plans, paid time off and holiday pay. See link/details below

https://www.teksystems.com/en/careers/benefits

Benefits Summary:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The Company is a equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

Salary : $60,000 - $75,000