What are the responsibilities and job description for the Desktop Support position at TEKsystems c/o Allegis Group?
Job Description
Description:
Higher level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi tasks / technologies. Develop documentation.
Core Job Responsibilities:
Constantly monitor individual queue to resolve routine and non routine desktop issues and requests
Escalate issues as appropriate and act as a technical escalation point
Maintain a high level of customer satisfaction
Comply with the desktop group practices and procedures
Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
Identify technical and process issues and recommend improvements
Achieve target ticket volumes and ticket resolution levels
Responsible for compliance with applicable corporate policies and procedures.
Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
Follows the processes, practices established for the group
Experience
3 - 6 years of experience
Skills:
Support, Technical support
Top Skills Details:
Support, Technical support
Additional Skills & Qualifications:
Needs the ability to work independently. Only technician onsite for around 70 end users.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Higher level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi tasks / technologies. Develop documentation.
Core Job Responsibilities:
Constantly monitor individual queue to resolve routine and non routine desktop issues and requests
Escalate issues as appropriate and act as a technical escalation point
Maintain a high level of customer satisfaction
Comply with the desktop group practices and procedures
Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
Identify technical and process issues and recommend improvements
Achieve target ticket volumes and ticket resolution levels
Responsible for compliance with applicable corporate policies and procedures.
Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
Follows the processes, practices established for the group
Experience
3 - 6 years of experience
Skills:
Support, Technical support
Top Skills Details:
Support, Technical support
Additional Skills & Qualifications:
Needs the ability to work independently. Only technician onsite for around 70 end users.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
