What are the responsibilities and job description for the IT Field Tech position at TEKsystems c/o Allegis Group?
Job Details
Description
We are seeking a highly skilled and experienced Field Service Technician to join our dynamic team in the Information Technology and Services industry. As a Field Service Technician, you will be responsible for providing technical support and troubleshooting services to our customers. With your strong knowledge in hardware, networking, and software, you will ensure that our clients receive the highest level of support and satisfaction. This role offers an exciting opportunity to work with cutting-edge technology and play a crucial role in enhancing our customers' IT experience.
Responsibilities
Provide on-site technical support and troubleshooting services to our customers
Install, configure, and maintain hardware, software, and network systems
Collaborate with the service desk and other team members to escalate and resolve complex technical issues
Perform system upgrades, updates, and patches to ensure optimal performance
Conduct regular preventative maintenance on customers' IT systems to minimize downtime
Train end users on the proper use of hardware, software, and networking systems
Document all service activities, including troubleshooting steps, resolutions, and customer interactions
Requirements
At least 1 year of experience working as a Field Service Technician or similar role in the IT industry
Strong knowledge of hardware, software, and networking systems, including troubleshooting techniques
Excellent problem-solving and communication skills
Ability to work efficiently and effectively in a fast-paced environment
Customer-focused mindset with a commitment to delivering exceptional service
Strong organizational skills with the ability to prioritize and manage multiple tasks
Valid driver's license and willingness to travel to customer locations as required
Skills
field service, hardware, hardware/software, troubleshooting
Additional Skills & Qualifications
Knowledge driven, organized, adaptable
Pay and Benefits
The pay range for this position is $27.00 - $28.00
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Aurora,IL.
Application Deadline
This position will be accepting applications until Jan 24, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a highly skilled and experienced Field Service Technician to join our dynamic team in the Information Technology and Services industry. As a Field Service Technician, you will be responsible for providing technical support and troubleshooting services to our customers. With your strong knowledge in hardware, networking, and software, you will ensure that our clients receive the highest level of support and satisfaction. This role offers an exciting opportunity to work with cutting-edge technology and play a crucial role in enhancing our customers' IT experience.
Responsibilities
Provide on-site technical support and troubleshooting services to our customers
Install, configure, and maintain hardware, software, and network systems
Collaborate with the service desk and other team members to escalate and resolve complex technical issues
Perform system upgrades, updates, and patches to ensure optimal performance
Conduct regular preventative maintenance on customers' IT systems to minimize downtime
Train end users on the proper use of hardware, software, and networking systems
Document all service activities, including troubleshooting steps, resolutions, and customer interactions
Requirements
At least 1 year of experience working as a Field Service Technician or similar role in the IT industry
Strong knowledge of hardware, software, and networking systems, including troubleshooting techniques
Excellent problem-solving and communication skills
Ability to work efficiently and effectively in a fast-paced environment
Customer-focused mindset with a commitment to delivering exceptional service
Strong organizational skills with the ability to prioritize and manage multiple tasks
Valid driver's license and willingness to travel to customer locations as required
Skills
field service, hardware, hardware/software, troubleshooting
Additional Skills & Qualifications
Knowledge driven, organized, adaptable
Pay and Benefits
The pay range for this position is $27.00 - $28.00
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Aurora,IL.
Application Deadline
This position will be accepting applications until Jan 24, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $27 - $28
