What are the responsibilities and job description for the Lead Field Technician position at TEKsystems c/o Allegis Group?
Job Details
ONSITE IN CHICAGO - NO EXCEPTIONS
Job Description
We are seeking a highly skilled and experienced Lead Field Service Technician to lead our dynamic team in the Information Technology and Services industry. As a Lead Field Service Technician, you will be responsible for overseeing and providing technical support and troubleshooting services to our customers. With your strong knowledge in hardware, networking, and software, you will ensure that our clients receive the highest level of support and satisfaction. This role offers an exciting opportunity to work with cutting-edge technology and play a crucial role in enhancing our customers' IT experience.
Responsibilities
Lead a team of on-site technicians
Provide on-site technical support and troubleshooting services to our customers
Install, configure, and maintain hardware, software, and network systems
Collaborate with the service desk and other team members to escalate and resolve complex technical issues
Perform system upgrades, updates, and patches to ensure optimal performance
Conduct regular preventative maintenance on customers' IT systems to minimize downtime
Train end users on the proper use of hardware, software, and networking systems
Document all service activities, including troubleshooting steps, resolutions, and customer interactions
Requirements
At least 1 year of experience working as a Lead Field Service Technician or similar role in the IT industry
Strong knowledge of hardware, software, and networking systems, including troubleshooting techniques
Excellent problem-solving and communication skills
Ability to work efficiently and effectively in a fast-paced environment
Customer-focused mindset with a commitment to delivering exceptional service
Strong organizational skills with the ability to prioritize and manage multiple tasks
Valid driver's license and willingness to travel to customer locations as required
Skills:
Support, Desktop, Service, Troubleshooting, Installation, Customer service, Hardware
Top Skills Details:
Support,Desktop,Service,Troubleshooting,Installation,Customer service,Hardware
Additional Skills & Qualifications:
Knowledge driven, organized, adaptable
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description
We are seeking a highly skilled and experienced Lead Field Service Technician to lead our dynamic team in the Information Technology and Services industry. As a Lead Field Service Technician, you will be responsible for overseeing and providing technical support and troubleshooting services to our customers. With your strong knowledge in hardware, networking, and software, you will ensure that our clients receive the highest level of support and satisfaction. This role offers an exciting opportunity to work with cutting-edge technology and play a crucial role in enhancing our customers' IT experience.
Responsibilities
Lead a team of on-site technicians
Provide on-site technical support and troubleshooting services to our customers
Install, configure, and maintain hardware, software, and network systems
Collaborate with the service desk and other team members to escalate and resolve complex technical issues
Perform system upgrades, updates, and patches to ensure optimal performance
Conduct regular preventative maintenance on customers' IT systems to minimize downtime
Train end users on the proper use of hardware, software, and networking systems
Document all service activities, including troubleshooting steps, resolutions, and customer interactions
Requirements
At least 1 year of experience working as a Lead Field Service Technician or similar role in the IT industry
Strong knowledge of hardware, software, and networking systems, including troubleshooting techniques
Excellent problem-solving and communication skills
Ability to work efficiently and effectively in a fast-paced environment
Customer-focused mindset with a commitment to delivering exceptional service
Strong organizational skills with the ability to prioritize and manage multiple tasks
Valid driver's license and willingness to travel to customer locations as required
Skills:
Support, Desktop, Service, Troubleshooting, Installation, Customer service, Hardware
Top Skills Details:
Support,Desktop,Service,Troubleshooting,Installation,Customer service,Hardware
Additional Skills & Qualifications:
Knowledge driven, organized, adaptable
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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