What are the responsibilities and job description for the Customer Support position at TEKsystems?
Location:
- Lansing, MI
Description:
- Will get a list of people to call and schedule appointments and enter in data.
- Answer calls quickly and assist customers with their needs. These customers will be calling about insurance questions, what products they are eligible for, what costs will look like, etc.
- Verify insurance information and obtain the necessary authorizations and referral forms.
- Process the orders in the computer system along with maintaining a current status on orders to be processed.
- File customer orders.
- Discharge patients promptly and courteously and file medical records.
- Prep all doc's for imaging as well.
Hours:
8:30 to 5pm and 830-430pm on Fridays.
Additional Skills & Qualifications:
Must Haves:
- Open to any industry customer service experience! Retail experience is fine too!
- Good, basic PC skills and able to learn their new computer system.
- Smiley, Friendly, bubbly, extrovert.
- Dealing with stressful situations: upset patients, right when they walk in the door. 20% of patients. Sick, stress out, mentally challenged people.
- Ability to provide customer service to patents and make them feel welcomed.
- Ability to have a thick skin due to some of the conversations being difficult or with people that are generally unhappy.
- Positive attitude and pleasant.
- Ability to learn the software system so basic computer skills are in order.
- Reliable and solid attendance.
Nice to Haves:
- Medical or Insurance verification customer service experience. Big Plus!!!
- Anyone who has worked in the DME industry would be great.
- Face to Face customer service experience is a BIG plus because that can be harder to handle compared to over the phone.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.