What are the responsibilities and job description for the Product Designer position at TEKsystems?
Description:
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively. Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers. Our mission is to create simple, friendly E2E experiences. We obsess about what’s most important to our customers and incorporate them into every decision we make. The Product Designer partners with Product Management and Engineering on a scrum team to deliver a great customer experience. The Product Designer also works with the bigger design team to ensure the overall end-to-end experience is coherent. Success comes from understanding the customer and business needs, aligning with your partners, simplifying complex processes, producing codable design assets, and ultimately delivering a simple and friendly experience. Why you’ll thrive here: You’re a jack of all trades with proven success delivering great experiences that cross mobile, web, and beyond. You have strong skills in 2 or more key areas: Interaction Design, Visual Design, and/or Content Strategy. You like solving complex problems with simplicity, and being the design point person in a cross-functional team. You are detail-oriented but also keep the big picture in mind. You look at outside inspirations, have a strong point-of-view and articulate robust design rationales. You understand the importance of, and utilize, a facilitative leadership style. You know what you can do on your own, and you know when to pull in design reinforcements. You enjoy collaborating with a wide range of product managers, developers, and designers to create the best customer experience. Finally, you are organized and like getting things done. You are energized by shipping and you have clear examples of measurable impact. What you’ll be responsible for: • Digital servicing experience and product design, including online banking, mobile banking and app, core digital platform features, and global components and navigation • Delivering great experiences, in partnership with your scrum team and the larger design team, in the areas of: online and mobile banking, payments, financial education, and onboarding • Creating common UX deliverables including: Flows, Wireframes, Design Specifications, and Content Decks • Partnering closely with product managers, scrum masters, developers, researchers, business analysts, and legal/compliance, from aligning on customer and business goals, to managing expectations about design deliverables to shipping the ultimate experience • Estimating and scoping design work; ensuring design deliverables are done sprint(s) ahead of development • You will use facilitative leadership skills to drive to the best outcome for stakeholders, resulting in others learning from you and inspiring others to want to work with you • Speaking to the details of the design deliverables and user stories, answering questions and resolving ambiguities • Grooming user stories with the scrum team and identifying design-related user stories in the backlog Required Qualifications (Default): • 6 years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting Desired Qualifications: • A BA/BS or higher in Human Factors or Interaction Design DQO0010112 • Financial services industry experience DQO0004046 • Knowledge and understanding of project management principles: managing projects from beginning to end; that vary in scope and complexity DQO0006504 • Leadership experience DQO0007681 • Excellent verbal, written, and interpersonal communication skills DQO0004971 • Outstanding problem solving and decision making skills DQO0007318 • Strong presentation skills DQO0007383
Skills:
Product design, Ux design, Design, Visual design
Top Skills Details:
Product design,Ux design,Design
Additional Skills & Qualifications:
Other Desired Qualifications: • 5 years’ experience producing mobile and web products that lead to measurable business / customer impact • 2 years’ experience working in an agile environment, with distributed teams and agile delivery tools (e.g., JIRA, Confluence) • Experience driving design through the full product development cycle (discovery, concepts, prototypes, specs) • Strong communication skills • Consistently articulate a strong design rationale • Experience managing creative design efforts in a complex environment • Expertise with common design tools (e.g., InVision, Sketch, Photoshop)
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.