IT Support Technician – Dell & Windows

Position: IT Support Technician – Dell & Windows

Location: Grand Rapids, MI, 49512

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Pay Rate: $26.00-$26.00/hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating, ventilation, and air conditioning (HVAC) systems, and commercial and residential building services, parts, support, and controls; energy services and building automation.

Job Description:

• We are currently hiring an IT Technician who will be a member of the customer facing team of the IT organization providing local IT support services in a self-directed manner that is focused on meeting team goals and the goals of the IT organization.
• An IT Technician is responsible for daily break/fix activities, user request fulfillment, PC setup and deployments to end users, and onsite support for other infrastructure teams.
• This position supports multiple sites over a few miles radius.
• Candidate must be willing to drive between supported locations.

Key Competencies:

• Self-motivated and able to work with limited direction
• Must possess excellent verbal, written, and interpersonal communication skills
• Will be required to interact with a wide range of users
• Must be able to organize work to meet objectives
• Good analytical and problem-solving skills with the ability to work in a team setting
• Success working in cross functional teams
• Experience in effective relationship/conflict management
• Customer service
• User incident and request ticketing systems (ServiceNow Preferred)
• Remote Support
• Multitasking with prioritization

Responsibilities:

• Onsite break/fix support in both office and manufacturing environments (PC’s/multifunction printers/barcode scanners).
• Ongoing operational responsibilities for defined solutions.
• Perform technical, administrative, and support work in the installation and operation of new and existing PC systems.
• Execute defined client computing lifecycle processes.
• Assist with support of business/sector specific infrastructure.
• Assist with support and hands on activities of network and server infrastructure.
• Troubleshoot, assist, and work with other IT team members to resolve user support issues.
• Follow and promote defined ticket management procedures including the use of standard ticket management tools.
• Work as part of a team to deploy defined technology solutions to physical location and business users.
• Provide user training when necessary.

Qualifications:

• Bachelor’s or Associates degree in IT related field or equivalent years of experience in an IT career.
• Broad technical IT knowledge and awareness of industry trends
• Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management
• Advanced troubleshooting skills
• Relationship management and conflict resolution management
• Microsoft Windows Operating Systems (Windows 10, Windows 11)
• Microsoft Office Suite
• Microsoft Software (SharePoint, Teams, Visio)
• PC Hardware troubleshooting (Dell)
• Printer Desktop/Multifunction (Xerox and Zebra)

TekWissen® Group is an equal opportunity employer supporting workforce diversity.