What are the responsibilities and job description for the Call Center Representative position at Telassist?
Established and growing Call Center is presenting a unique opportunity for the right candidate!
We are immediately hiring for Full Time and Part Time Customer Service Representatives to join our team of incredible people!
At Telassist, we assist our callers and clients by politely and professionally answering Inbound calls. We compassionately listen to our callers and do our best to assist with their reason for calling.
Representatives are important members of our team and should be friendly, professional, and compassionate, with a great work ethic! Our ideal candidate possesses compassion, discipline, detailed oriented, motivated, ability to multi-task and an excellent communicator (written and verbal).
Our jobs require people that are very detail oriented. We handle calls for a large number of accounts and so there is always a lot of activity and new challenges to face and resolve daily!
We understand that embracing our differences makes us a stronger, better company. We appreciate the importance of having a workforce that reflects the various communities in which we work, and we strive to create an inclusive environment where diverse employees want to work and where they can flourish professionally.
A one-week paid training process is conducted. Once you have successfully completed training, you will begin handling incoming calls for a wide variety of businesses.
General Job Requirements:
- A friendly and upbeat voice and a positive attitude
- Good grammar and spelling as well as a professional demeanor
- Computer skills in a Windows-based environment
- Punctual with great attendance
- Fast learner and be able to type well (at least 35 words per minute)
- Punctual / Dependable
- Be a 'team player'!
Compensation:
$20.00 an hour, with perfect attendance
Perfect Attendance is considered:
- Being on time for the start of your shift.
- Leaving and coming back on time from any break times during your shift.
- Fully completing your shift.
Rate of pay (without perfect attendance): $17.00 an hour
Our Benefits Include:
- Employee Stock Ownership
- Full Medical, Dental, Vision benefits
- Paid Vacations (up to 4 weeks per year over time)
- Traditional 401K and Roth 401K options with company matching
- Free Life Insurance policy
- Legal Assistance, and more!
Shifts Offered:
- Full Time / Full benefits - 10 hour shifts
- You must be available to work a full shift on weekends - A Saturday each week or a Sunday each week
- You must be very punctual with great attendance.
To Apply:
- Click Apply Now and answer any questions provided.
- We will be in contact with you with the next step!
We are looking forward to hearing from you!
Salary : $17 - $20
