What are the responsibilities and job description for the Training Supervisor - Penang position at Teleperformance?
Qualifications
Main Requirements:
- Bachelor’s degree or equivalent diploma in any discipline
- Candidate must be able to work on rotational shift (3 shift / 5 working days)
- Minimum 1 years’ experience as QA in call center
- Must be proficiency in Mandarin & English in terms of written, reading and speaking
- Able to start work immediately is preferred.
Responsibilities
Key Responsibilities:
- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
- Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct evaluations to identify areas of improvement
- Monitor, analyse & audit trainees’ performance and call out any unusual trends
- Identify training needs by working with operations team and QA
Trainer - Penang
Teleperformance -
Bayan Lepas, NY
Intern - Penang
Teleperformance -
Bayan Lepas, NY
