Billing Specialist

The Billing Specialist works in cooperation and partnership with the entire Service Department Team toward the single purpose of delivering exceptional service to our customers. The Billing Specialist will review, edit, and approve accuracy and integrity of all customer billing activity. The Billing Specialist will communicate with service technicians to clarify billable hours and materials applied to work orders. This individual will engage with members of the service department team as well as any member of the Temp-Con organization to support our mission of delivering exceptional HVAC and refrigeration sales and service. The D/SDS will assist and support all facets of day-to-day operations of the service department. Salary commiserate with qualifications.

Requirements:

• Ability to process, critique, edit, and resolve all customer billing.
• Strong listening and clarification skills to properly assess and resolve billing issues in a professional and timely manner.
• Excellent computer skills and experience with MS Office, notably Word, Excel, and Outlook
• Ability to thrive in a fast-paced environment where every day is different, attention to detail a must, and taking ownership to follow a task through to completion is just what we do.
• Solid phone skills that has the customer feel valued and appreciated.
• Ability to work as a team player, as well as independently with minimal supervision.
• Positive attitude with a can-do, will-do, get-it-done work ethic.
• Partner with dispatch to improve response time and scheduling efficiencies.
• Modify and maintain customer records, work orders and work performed, as well as invoicing and billing records.

Qualifications:

• High School Diploma or equivalent.
• 2 years in customer service and inbound call handling.
• Excellent verbal and written communication skills.
• Ability to navigate multiple support center operations logistics and software
• Excellent interpersonal communication skills and abilities

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Microsoft Excel: 1 year (Preferred)
• Data Entry: 1 year (Preferred)

Work Location: In person

Salary : $35,000 - $45,000