IT Operator

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:

• Generous Paid Time Off
• Competitive Medical, Dental & other wellness programs
• Disability and Life Company Paid
• Retirement Plan Options
• Generous Employee Purchase Discounts  

Pay Range: $49,000 - $69,000

Job Summary:

We are currently seeking an exceptional candidate to be part of the Operations team. This position is an IT (Computer) Operator responsible for running computer operations at company Data Centre as well as ensuring that computer systems and hardware are in good working order. Their tasks include maintaining work order schedules, performing routine maintenance by rebooting systems per schedule and on requests along with a myriad of other tasks. This postion is weekend three night shift located at company Data center with 24/7/365 shift coverage. Responsible for compliance with established company standards and best practices. Consults with other groups, end users, and management to maintain normal Data Center uptime.

Essential Duties, Responsibilities, and Key Results Area:

• Maintain Data Centre up-time by monitoring all systems and calling responsible groups for support in a timely manner when process or problem can not be handled by operator.
• Respond professionally and timely to customer problems, questions, and requirements. Ensure customer satisfaction by performing
• Monitor all critical segments of DC environmentals and contact appropriate vendor in the case of issues
• Complete monthly systems reboot process per approwed SOP
• Monitor and perform production control activities in support of the Automated Job Scheduling environment.
• Update Operation manuals and documentation as needed
• Escalate any operation’s issues through proper channels.
• Provides proper shift coverage for absent operator in coordination with Lead Computer Operator
• Communicate with vendor and track DC environmentals maintenance (AC units, UPS and Generators)
• Assist in the receipt of Help Desk calls and forward problem call to appropriate party.
• Properly log all events that fall outside normal operating procedures.
• Work with manager to establish personal training and career development plans.
• Perform other related duties as required.

In addition, Management reserves the right to assign or reassign other appropriate duties to this job at any time. This document excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.

Ideal Candidate Possesses These Attributes:

Technical

• 3 Computer Operations experience (operating systems, environmentals, performance monitoring hardware and software, etc.)
• End user computing/customer service
• Must demonstrate customer focus, teamwork across departments and locations
• Detail orientated
• Demonstrate working knowledge of Data Centre systems monitoring a plus is Solarwinds tool knowledge
• Demonstrate the use of good prioritization and time management skills
• Strong verbal and written communication
• Self-motivated and independent with very little supervision
• Deliver high-quality work at a task level and demonstrate good follow-up skills
• Ability to receive direction from multiple principals concurrently

Functional

• Self-motivated and independent with very little supervision
• Driven to achieve task success
• Highly collaborative and possesses interpersonal skills to effectively interact with a wide range of individuals from Sr. Managers, Business users, and other IT professionals
• Sets standards of excellence
• Can efficiently multi-task
• Champion boundary-less collaboration in order to ensure the most effective use of the processes and resources
• Establish and leverage credibility through consistent demonstration of excellence, execution, and subject matter expertise
• Must be willing to work irregular hours, including weekends
• Should have a positive attitude and work well with others

Salary : $49,000 - $69,000