Product Support Intern

Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What The Role Entails

• Research industry solutions, combine the customer's business technology solutions and the characteristics of Tencent's audio and video products, sort out valuable solutions, and organize them into sales support materials.
• Work closely with the business team to analyze the technical structure of the customer's media business and explore the customer's needs and value in audio and video scenarios. Provide industry solutions and cases serving the international market, such as OTT, social networking, games, education, business, etc.
• Conduct industry analysis and research, find a list of customers that meet the goals, and conduct business development work;
  
  

The expected base pay range for this position in the state(s) listed above is 25.97-32.31$ per hour. Actual pay is based on market location and may vary depending on job-related knowledge, skills, actual location of work, and experience. This position will be eligible for 1 hour of paid sick leave for every 30 hours worked, and up to 13 paid holidays throughout the calendar year. Subject to the terms and conditions of the applicable plans then in effect, full time interns are also eligible to enroll in the Company-sponsored medical plan.

Who We Look For

• Bachelor degree or above, computer, MBA related majors are preferred.
• Fluent English can be used as a working language, good communication skills and customer service awareness, and good desk research and writing skills;
• Good at thinking, high business sensitivity, excellent learning ability, logical thinking ability and problem-solving ability;
• Self-motivated and responsible, with passion for work, good stress resistance and team spirit.
  
  

Location State(s)

US-California-Palo Alto

The expected base pay range for this position in the location(s) listed above is $23.38 to $40.39 per hour. Actual pay may vary depending on job-related knowledge, skills, and experience. This position will be eligible for 1 hour of paid sick leave for every 30 hours worked and up to 13 paid holidays throughout the calendar year. Subject to the terms and conditions of the applicable plans then in effect, full-time interns are also eligible to enroll in the Company-sponsored medical plan.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.