What are the responsibilities and job description for the Call Center Representative position at Tennessee Community Services Agency?
JOB FAIR / OPEN INTERVIEWS
THURSDAY, MAY 11, 2023
AMERICAN JOB CENTER
1124 WHITEHALL STREET, JACKSON TN 38305
Position Title: Administrative Specialist/Call Center Operator
Salary: $13 per hour; 37.5 hours per week Location: Jackson
Bi-weekly pay schedule Remote work available after successful completion of
required training.
Full time position with excellent benefits Monday – Friday; 8:00am – 4:30 pm
JOB DESCRIPTION
The TennCare Provider Call Center provides information and assistance pertaining to TennCare eligibility verification and claims status, processing, and resolution for TennCare providers; and information and assistance pertaining to Medicare crossover claims status, processing, and resolution for TennCare members.
Duties include, but are not limited to, the following:
- Providing assistance to TennCare providers and members regarding TennCare eligibility,
TennCare covered services, application processes, eligibility categories and requirements, program policies and procedures, appeals rights, and claims status.
- Provide customer service, conflict resolution and conflict de-escalation.
- Maintaining an excellent working relationship with the TennCare Bureau, as well as, TennCare providers, managed care contractors, and/or other State agencies.
- Acquire and maintain proficiency in knowledge of TennCare program through training.
MINIMUM QUALIFICATIONS
- High school diploma or equivalency.
- One to two years of previous call center and/or customer service experience preferred.
- Excellent organizational, verbal, written and computer skills.
- Understanding of hospital billing forms, Medicaid billing and collection guidelines preferred.
- Ability to read and interpret insurance EOBs (Explanation of Benefits)
- Must authorize the release of any investigative and criminal records obtained by the Federal
Bureau of Investigation and the Tennessee Bureau of Investigation to the Tennessee
Community Services Agency.
TNCSA is a Smoke Free Workplace
Tennessee Community Services Agency is an equal opportunity employer. Applicants are considered for all positions without
regard to political affiliation, religion, gender, age, race, color, national origin, sexual orientation, disability, marital or veteran status, the presence of a non-job-related medical condition or handicap, or other status protected under local, state or federal
laws.
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $12 - $13