What are the responsibilities and job description for the Chattanooga Market Manager position at Tennessee Sign Company?
Job Summary
TN Sign Co, one of the fastest growing Sign and Graphics company in the nation seeks to fill the important role of a local Market Manager, experienced in the Sign and Graphics Industry for the Chattanooga TN area. The ideal candidate has several years of business development experience, builds local customer accounts through various means and has the personality, work ethic and integrity to reflect well on our brand. This team member will be asked to close sales leads into clients through a process of analyzing customers' needs, submitting job proposals for customer review, closing the sale, facilitating successful customer transition from sales to production, writing and facilitating change orders, and ensuring referral source retention, collection of all payments, customer satisfaction via quality control process.
Responsibilities
Our local Sales team member is responsible for managing and improving our sales process that meet our annual revenue goals and achieves predictable gross profit margin objectives. He/she coordinates the sales process with the key stakeholders to ensure that the entire customers' experience with the company meets our service and quality objectives. They assist with and accept delegated tasks from the Senior Leadership Team. Other duties may be assigned, that may or may not include the following: pick-up & delivery of materials, supplies, signs, etc. File & proof generation, follow-up on proofing with customers, lead generation activities which will include early morning or evening meetings.
- Ensure all project estimates produced reflect scope of work required by the customer.
- Ensure sales revenue and profitability goals are achieved.
- Ensure the accurate use and maintenance of sales software.
- Ensures the effective facilitation of weekly sales meetings and accurate end of month reporting of Sales KPIs
- Ensure necessary briefing with assigned Project Coordinator is completed for each job sold.
- Ensure all sales paperwork is organized and job progress is maintained so as to meet management and customer expectations.
- Ensure company adopted customer service principles are understood and implemented through the sales processes.
- Ensure all product categories have sales pricing guidance based on thorough knowledge of the markets we participate in.
- Ensure all incoming calls related to sales activities are responded to immediately and followed up promptly.
- Ensure all authorizations are obtained prior to work beginning and proper procedures are followed when funds should be collected on jobs.
- Ensures that permits can be obtained for the customer's desired level of work.
- Ensures the development of inside and outside referral of sales opportunities.
Qualifications
Preference given to persons with experience in the Sign and Graphics Industry. A "Hunter" over a "Farmer" Sales personality is required. To be successful, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Possess high school diploma or equivalent.
- Possess valid Drivers License and Proof of insurance with a commercial use rider. Must also have a reliable vehicle.
- Minimum of three years experience in the position of Sales or Estimator for company of comparable size or equivalent experience.
- Excellent communication skills, including ability to present and speak in public.
- Ability to exercise integrity, at the moment of choice and think/reason strategically.
- Ability to read, analyze and interpret job estimates and reports.
- Advanced computer skills including software, hardware, programs, and application.
- Ability to calculate figures and amounts such as discounts, interest, gross margin, mark-up, commissions, percentages, area, and volume. Ability to apply concepts of basic algebra and geometry.
- Ability to read and interpret documents such as map reading, safety rules, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak English effectively with customers, employees, or the public in general.
