What are the responsibilities and job description for the Sr. Service Desk Consultant position at Tenth Revolution Group?
Title: Sr. Service Desk ConsultantType: ContractLength: 12 monthsLocation: On-site in Mission Bay, San FranciscoOverviewOur client is seeking an experienced Senior Service Desk Consultant to provide highquality, handson technical support and operational services within a fastpaced, highvisibility environment. The role requires strong expertise across Windows, Microsoft 365, Intune, and mobile device management, along with exceptional customer service and the ability to support executivelevel users. This consultant will work fully onsite in Mission Bay, with occasional earlymorning support required for special events.Key ResponsibilitiesEndUser & Device SupportProvide advanced support for Windows 10/11 laptops including installation, configuration, patching, troubleshooting, and user assistance.Support and manage Windows 365 Cloud PCs (VDI) through Intune.Deliver handson support for iOS and Android devices including OS updates, enforcing Company Portal, and deploying Outlook, Teams, and OneDrive.Microsoft 365 AdministrationCreate, modify, and disable user accounts.Manage Teams administration, including group membership, telephony updates, and ownership changes.Support OneDrive administration, including data exports and backup.Provide application support across Outlook, Teams, OneDrive client, SharePoint Web, and Teams Voice across Windows, Mac, and mobile platforms.Enable and enforce MFA, including configuring SharePoint access policies.Assist users with common Office workflows (file sharing, encrypted file access, Teams group sharing, etc.).Intune Endpoint AdministrationOnboard users using existing AutoPilot configurations.Create, edit, and deploy device and compliance policies.Push updates, patches, and scripts to Windows endpoints.Manage BitLocker remotely, including rekeying/resetting.Deploy applications, enforce compliance, and manage settings for iOS and Android devices.Customer & Executive SupportDeliver worldclass customer service with urgency and strong problem resolution.Provide support to both onsite and remote users with a professional, serviceoriented mindset.Quickly identify and escalate executive support issues to leadership as required.Support occasional earlymorning onsite events (about 2-3 times annually).QualificationsPrior experience in a Service Desk, Desktop Support, or similar technical support role.Strong expertise with Windows 10/11, Microsoft 365, Teams, SharePoint, OneDrive, and Teams Voice.Advanced handson experience with Intune, AutoPilot, device policy management, and mobile device administration.Experience supporting enterprise iOS and Android environments.Exceptional communication, customer service, and executive support skills.Ability to work fully onsite in Mission Bay.