What are the responsibilities and job description for the Front Office Supervisor - Caldwell position at Terry Reilly Health Services?
At Terry Reilly we are happy to provide integrated care through our medical, dental and behavioral health services making us a unique team to be a part of in the Treasure Valley.
We believe a healthy community is a thriving community, and our success is a direct result of our mission-driven and talented team. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the clinic setting. With an impressive benefits package including low-cost healthcare options and loan reimbursement grant opportunities, we hope you will consider joining our growing team!
GENERAL RESPONSIBILITIES
As a working supervisor, this position is responsible for leading front office staff and functions at assigned clinic(s). The front office supervisor focuses staff on achieving a superior patient experience, leading customer service initiatives, and promoting patient access to care. The front office supervisor collaborates with Clinic Leadership and other stakeholders to achieve clinic goals in a patient centered manner. The supervisor provides leadership in establishing and maintaining a professional environment and provides on-going training and support to promote staff development.
MINIMUM QUALIFICATIONS
- Associates Degree or 2 years of relevant experience (Healthcare Operations or clinical environment) in lieu of degree
- 2 years of additional relevant experience in a health care setting; This includes knowledge of Medicare, Medicaid and major insurance carrier regulations, procedures, and benefit plans.
- Strong computer skills, using Microsoft Office products, to include Outlook, Excel and Word.
- Demonstrated customer service and communication skillset
- Demonstrated ability to operate and navigate patient account information and inquiries, reporting, compile information within an EHR/CRM or other account platform.
PREFERRED QUALIFICATIONS
- 4 years' experience as a Front Desk or Medical Receptionist Supervisor or lead.
- Bachelor's Degree in clinical or business related field.
- Bilingual in English/Spanish
- Experience in working with underserved populations.
- Typing speed of at least 45-50 wpm.
- Certified Coder.
Terry Reilly Health Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected Veteran status.
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