IT Specialist

Position Purpose:

Qualifications:

• Bachelor's Degree and/or current information technology certifications (MCSE, CCNP, A , Network , Security ) with 3 years of experience preferred
• Problem-solving and project management skills, and the ability to work with colleagues and vendors to improve and refine technology infrastructure
• Experience managing information technology systems in an organizational setting
• Experience with setup and administration of networks and networking equipment
• Experience using and managing Google Workspace and Microsoft Office Apps
• Experience managing Microsoft Active Directory
• Experience providing service to colleagues and customers via telephone, chat, email, and in-person interactions
• Experience administering cloud-based applications

Working Conditions & Physical Requirements:

• Able to communicate effectively with colleagues and customers over different channels including phone calls, chat, video calls, email, helpdesk software, and in-person interactions
• May be expected to work evenings, weekends, or overtime to support special projects, events or emergencies
• Must be able to bend/stoop/reach and lift up to 50 pounds; able to climb stairs and ladders; able to crawl and maneuver through tight spaces
• Primarily based at Jackson Campus of Teton Science Schools with travel to TSS campus locations in Victor, Wilson, Kelly, and Moose.

Responsibilities:

Tech Support

• Provides first-level user support for technology users at TSS
• Configures, deploys, manages, repairs, and recycles computers, phones, printers, network equipment, projectors, audio equipment, and other technology for TSS employees and students
• Facilitate onboardings and trainings for employees and students
• Manages the organization’s computer and technology inventory
• Supports technology and audio-visual equipment in classrooms and at events
• Manages user accounts and policies for Google Workspace for Education, Active Directory, and other applications
• Assists with implementation and enforcement of IT security policies, including account security, device management, and user education

Planning and Research

• Conducts research to identify potential applications for new and emerging instructional technologies
• Reviews and evaluates new developments in technology to support administrative and programmatic needs
• Creates, maintains, and updates documentation and training resources

One TSS Responsibilities

• Works collaboratively across departments to ensure that technology supports organizational goals and aligns with TSS's mission.
• Participates in Hands-to-Work community responsibilities, including weekly cleaning of shared spaces.
• Actively contributes to and practices TSS values.