IT Support Specialist II

Job Overview

The IT Support Specialist II will be responsible for duties such as providing remote and on-site support; assistance in hardware, software, and network related issues; responding to email and phone calls, and projects such as IT equipment refreshes. This is done through leading by example, ensuring employees are properly trained, holding themselves and others accountable, meeting established metrics and maximizing efficiency throughout the manufacturing facility.

Responsibilities and Duties · Lead the charge for ensuring all employees, customers, and visitors understand the importance of 100% safety compliance and maintaining an injury free workplace.

· Ability to succeed in a metrics driven environment.

• Serves as tier 2 escalation for IT related problems via email, phone and desk side support.
• Deploy and Maintain

• Computer hardware and software
• Networking equipment
• Printers
• Barcode Scanners
• Tablet and other mobile devices

• Basic troubleshooting of networking and server issues
• Monitor production servers for load and performance bottlenecks
• Track IT equipment inventory
• Escalates requests to appropriate IT staff for resolution
• After hours and weekend support is occasionally required

Qualifications and Education Requirements

• Certificate or associate’s degree in Information Technology, Computer Science or Desktop Support desired
• Networking experience with ability to diagnose and resolve network related issues
• CCNA Certification is a plus
• Basic knowledge of Windows Server 2012/2016/2019 platforms
• Basic knowledge of Group Policy
• Basic understanding of network configuration and troubleshooting
• Advanced troubleshooting and problem-solving skills
• Ability to work with or without supervision
• Ability to perform physical activities such as, but not limited to, lifting heavy equipment (up to 50lbs.), bending, standing, crawling, and walking
• Excellent oral and written communication skills
• Attention to detail
• Highly motivated and desire to continually learn new technologies
• Ability to multitask and prioritize tasks

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Texarkana, TX 75501: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 4 years (Required)
• IT support: 4 years (Required)

Work Location: One location