Financial Aid Advisor II

Job TitleFinancial Aid Advisor II Agency Texas A&M University - San Antonio Department Enrollment Management Proposed Minimum SalaryCommensurate Job LocationSan Antonio, Texas Job TypeStaff Job Description Under supervision, this position will ensure the compliance of current and new procedures and/or processes are followed and adhered to in regards to federal, state, and institutional policies while making financial aid for students readily attainable and efficient as possible. In addition, this position will be responsible, for ensuring that excellent customer service is provided to students within the financial aid office. This position normally works Monday-Friday; 8 a.m. - 5 p.m. May work beyond normal office hours to include evenings, weekends, and peak time periods. Responsibilities: Provides financial aid information and assists students in accurately filling out forms and provides excellent customer service. Reviews financial aid awards to assure accuracy, completeness, and that the awards are in compliance with institutional and governmental guidelines. Verifies student financial aid eligibility, enrollment, and academic status using Banner. Assists the director in revising and/or approving the awarding of financial aid through the specific controls of program policy and guidelines. Makes adjustments if necessary for compliance issues and submits the corrections through mainframe correction process or as appropriate. Interprets and maintains knowledge of current federal, state and institutional policies, procedures, and regulations pertaining to financial aid, student employment, and scholarships. Assists with the Return of Title IV process calculations. Monitors and processes daily and end of term unofficial withdrawal process. Assists with monitoring the over-award resolution process. Resolves over-award problems within Banner based on student receiving additional resources (scholarships and outside resources) after processing of initial award package. Works with director in returning student loans based on over-award resolution. Assist with Consortium Agreement process to ensure students who participate in a dual enrollment agreement are receiving aid in timely and efficient manner. Assists the director with reviews of professional judgment of student files, making adjustments as needed. Assists the director with the review of Satisfactory Academic Progress appeals and makes decisions regarding the validity of the appeals. Assists the director in development of policy and procedures related to functional responsibilities. Assists in training staff on updates and compliance issues. Compiles data for institutional, fiscal, federal, and state reports on student aid as needed. Coordinates and oversees the records management of student aid documents. Ensures proper filing, maintenance, and disposal of records according to law. Conducts in school financial aid workshops and/or makes presentations to local schools, organizations, and prospective students regarding student financial aid programs and processes Performs other duties as assigned. This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned. Required Education and Experience: Bachelor's degree One (1) year of related experience. Knowledge, Skills, and Abilities: Knowledge of word processing and spreadsheet applications. Knowledge of financial aid counseling, verification, rules and regulations Ability to multitask and work cooperatively with others. Oral and written communication skills. Customer Service skills. Ability to work individually or as a team. Ability to organize and make decisions. Ability to relate well with a diverse student population. Please visit our Office of Human Resources Job Opportunities website at http://www.tamusa.edu/humanresources/job-opportunities/index.html for complete instructions to apply for positions. Applicant Instructions: Please make sure to provide the following documents: Cover Letter Resume / CV References – at least two - three professional references For detailed instructions on how to apply for any position on our website, please use the following link: http://www.tamusa.edu/humanresources/job-opportunities/index.html Summary of Employee Benefits: https://www.tamusa.edu/human-resources/documents/summary-of-employees-benefits.pdf Texas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well-being and prosperity of our communities. Please ensure that all required documents are uploaded prior to submitting the application. Once the application is submitted, no changes or revisions can be made. If you have issues with adding documents to your application, please contact HR at 210-784-2058. In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer. Established as a standalone university in 2009, Texas A&M University-San Antonio (A&M-San Antonio) is a comprehensive four-year public university that reflects the heritage-rich community it serves. Situated on nearly 700 acres in South San Antonio, A&M-SA is a Military Embracing institution offering over 40 undergraduate and graduate programs to close to 7000 students. A&M-San Antonio is quickly expanding to fill its campus grounds in South San Antonio. Due to the rapid growth, the University's footprint is transforming with Esperanza Hall, the first residence hall having opened in fall 2017, the Science & Technology Building, which opened in spring 2018, Classroom Hall which opened in fall 2020 and our newest building for the College of Business and University Library scheduled to open fall 2022. The University's core values of being “student centered, equity minded, inclusive and respectful, visionary, a catalyst for opportunity, collaborative and committed to excellence”, provide a foundation for its world-class faculty to inspire graduates to be lifelong learners and responsible global citizens. A&M-San Antonio will continue growing as an economic and social catalyst while becoming nationally recognized for student and academic success. Texas A&M University-San Antonio values community engagement, and encourages applicants who are committed to advancing the well-being and prosperity of our communities. Texas A&M University-San Antonio is an Equal Opportunity/ Affirmative Action/ Veterans/ Disability Employer. If you need assistance in applying for this job, please contact (210) 784-2058. The following links will open in a new tab Texas A&M - San Antonio Home Page Human Resources Home Page Annual Security Report Americans with Disabilities Act Benefit Programs Overview of TRS and ORP Summary of New Employee Benefits Cost of Living Calculator Notice of Nondiscrimination and Abuse