What are the responsibilities and job description for the Desktop Support Manager position at Texas Capital Bank?
Overview:
The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.
Qualifications:
At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.
Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.
Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.
We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News, Houston Chronicle and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.
Responsibilities:
- Oversee all aspects of the Desktop Support team
- In-depth knowledge of Windows operations systems, PC hardware and software
- Responsible for management and oversight of technicians
- Review and provide feedback for technical and soft-skill training
- Work with other IT and lines of business teams as needed for resolving technical issues
- Responsible for reporting statistics for the team
- Be the escalation point for all issues for the team
- Responsible for communication and notification for high priority issues for IT
- Performs all personnel-related functions including applicant interviews, employee orientations, performance counseling, performance/ merit reviews and terminations, as required
- Act as a technical resource as required
- Available to work extended hours and/ or shift work
The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.
- 6 years of technical support experience in a service desk and/or desktop support role with 3 years in a leadership or management position
- Must have excellent customer service, telephone, listening and communication skills
- Familiarity with SCCM in relation to image creation and distribution and patching
- Knowledge of commonly-used concepts, practices and procedures within the IT field
- Take initiative, make good judgments, negotiate, problem-solve and demonstrate decision making skills
- Demonstrate a strong sense of urgency regarding solving issues
- Demonstrate advanced knowledge of a Windows environment
- Multi-task across several ongoing tasks of varying priority as required
- Ability to clearly communicate with both technical and non-technical personnel
- Flexibility in schedule with the ability to work all shifts as needed
- Experience working in and managing queues within ITSM Tool (Service Now Preferred)
- Ability and willingness to work overtime as needed
- Ability and willingness to travel (20%)
Onsite Desktop Support Engineer
Forhyre -
Plano, TX
Onsite Desktop Support Engineer
Forhyre -
Dallas, TX